Telecommunications Technician

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full time position located in Lincoln City, OR. or Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

• Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
• Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
• Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers. 
• Actively support sales and marketing related activities, direct customer facing work and sales referrals.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

• High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
• Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
• A valid driver’s license and satisfactory driving record.

 

Preferred Qualifications: 

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or equivalent work experience.
• ADSL installation/repair experience (self/full installs).
• A+/Net + Certified Required Soft Skills.

Compensation

$15.19 - $34.78 Hourly

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336411

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle repo