Customer Success Manager (Imaging Portfolio Outcomes) - Greenville/Columbia, SC
PhilipsAbout the role
Job Title
Customer Success Manager (Imaging Portfolio Outcomes) - Greenville/Columbia, SCJob Description
As an individual contributor in this Customer Success Manager you will serve as the corporate and customer/facility point of contact - managing service escalations, providing reporting, and driving initiatives to ensure best in class benefits delivery for the supported Integrated Delivery Network (IDN).
NOTE: This is a non-sales related opportunity. For this opening, we are looking for a candidate to manage hospital accounts and reside in the Greenville, SC area, and nationally as needed.
Your role:
As a Customer Success Manager, you will communicate the IDN business plan to our stakeholders, providing a link between the tasks and responsibility of field teams, and supporting initiatives to promote higher field productivity and benefits delivery with a common objective of customer satisfaction. Own and direct company strategy and outcomes, through the deployment of our IDN service strategy to win over clients.
Manage relationships with customers while working with your sales and delivery colleagues to lead the change from an operating paradigm centered on break-fix to one focused on customer solutions. Promote compliance, and operational performance, driving accountability using metrics and analytics. Create and encourage initiatives to change when necessary to maximize productivity, effectiveness, and the successful execution of contractual obligations.
Use cross-functional cooperation and collaboration to identify growth opportunities while managing risk (such install base, multi-vendor, Hospital Patient Monitoring, Ultrasound, and CCT leveraging), while driving productivity and managing the IDN business's financial performance.
You're the right fit if:
You’ve acquired 5+ years of customer facing experience within healthcare and with routine client interaction as a customer success or account manager (required); in addition to, 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment (preferred).
Your skills include proficiency in MS Office (Excel and PowerPoint skills are a must); comfortable facilitating meetings, as well as creating and delivering presentations to key stakeholders and executive leaders.
You are well versed in data analysis and reporting (required) and have an understanding of healthcare service metrics (preferred).
You have a Bachelor’s degree (required).
You have 3+ years of relevant working experience, including all aspects of project development and execution.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.