Senior Analyst, Partner Success

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

Cint is seeking a partner success manager to join our high performing Partner Success Team within the American region. The Partner Success Analyst will provide support to the Partner Success Team for their accounts and internal team initiatives. The PS Analyst will have a focus on learning Cint processes and procedures, working alongside cross functional teams. The PS Analyst will be introduced to Cint’s supply partners and will support the PS Team in establishing strategic relationships with new and existing supply partners, setting critical performance goals, and acting as a consultative resource to help supply partners achieve their goals. The Partner Success Analyst will be responsible for ensuring client satisfaction, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

This position is remote and will be managed out of our New York office. The PSM - Analyst is also expected to support any in-person account visits as needed in order to help grow business for new and existing clients. The role will support partners in multiple time zones and industries, which will require flexibility.  

Responsibilities

• Gain a working understanding of partners businesses and organizational structures to proactively identify and execute opportunities for existing partners 

• Collaborate with integration consultants to facilitate API Integrations for new partners

• Communicate knowledgeably to users about our product, new developments, our business model, and the economic dynamics of the marketplace 

• Analyze and interpret Marketplace data to help partners sell more and sell more efficiently, and proactively make recommendations for partners

• Suggest, standardize and scale policies, procedures, and best practices that improve team operations

Day to day of a Partner Success Analyst

• Working with existing supply partners to identify needs and ultimately increase platform usage and growth

• Corresponding via calls and emails with partners regarding integrations with our platform, their financials, new features, and industry trends

• Use PowerBI, Salesforce, and other data toolsets to track and analyze account and integration performance

• Communicating internally with Integration Consultants to improve integration health, and identify long-term strategies for growth

• Explaining policies and procedures to partners and mediating conflicts between marketplace buyers and sellers

• Participating in regular global supply team calls and communicating proactively with global team-members

Qualifications

• BA/BS degree, or similar professional experience

• 2-4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines

• Proven track record of driving client business growth

• Experience with client interaction, client presentations, and quantitative data analysis

• High proficiency in G-suite products with strong analytical capabilities

• Ability to work in a fast paced, dynamic environment

• You appreciate owning responsibilities (rather than tasks), have pride in your work and are committed to hold yourself accountable to the highest standards 

• You are inquisitive and curious – you enjoy solving technology challenges and are resourceful (knocking down doors to get what you need) 

Preferred Skills:  

• Exposure to the Market Research industry, and basic familiarity with industry dynamics

• Previous experience working in Salesforce and Microsoft PowerBI

• Exposure to API integrations and customized applications

Additional Information

Additional Information

The anticipated annualised base pay range for this role is $65,000 - $75,000 annual base salary with on target annual commission 10%. In addition, this position is also eligible for the following benefits:

• Medical, Dental, and Vision insurance options to suit you and your famil