Regional Business Administrator

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

The Regional Business Administrator is an integral role on the Field Operations team, keeping everyone on the team informed, on track, and organized. This role is responsible for supporting the Area Vice President in executing the management of a region as well as supporting the Business Coaches in that region. This includes preparing documents, reports, and playing a pivotal role in executing established field programs and facilitating projects with key stakeholders. This position is fast-paced and requires a self-motivated person with a high-level of autonomy. There will be some travel involved. This individual must handle sensitive information regarding personnel, finances, and operations with the utmost confidentiality and professionalism.

Job Qualifications

• Bachelor's degree or equivalent experience, required

• 1 additional year of administration, operations, or similar experience, required

• 1+ year of Dutch Bros leadership experience (Assistant Manager and up), required

• Excellent written and verbal communication skills

• Job may require travel, on occasion . 

Location Requirement:

This position is required to be in Phoenix, AZ.

Key Responsibilities

Operations & AVP Support:

• Serve as a strategic partner to AVPs by anticipating needs, providing context for decision-making, and surfacing key operational trends.

• Optimize AVP efficiency by coordinating schedules, travel, expenses, and prioritizing requests that align with strategic goals.

• Assist with strategic projects, such as business coach hiring coordination, in person training, in person meetings and business planning.

• Coordinate meetings, field visits, and check-ins between AVPs and Business Coaches, ensuring agendas, itineraries, market briefs, and follow-ups are documented.

• Support coaches with operational requests, field visit preparation and fielding questions.

Business & Financial Planning:

• Track team goals and initiatives to ensure alignment with operational timelines.

• Track operator incentive programs, business reviews, and budget planning.

• Oversee expense tracking for in-person meetings, cultural spend, and leadership programs.

Data & Reporting:

• Support the AVP in maintaining and generating key reports, including P&L summaries, investor data requests, and operational insights.

• Conduct regular audits of shared resources to ensure accuracy and accessibility.

• Regularly track and report coach and operator performance metrics to enable informed decision-making and strategic planning.

Administration & Communication Support:

• Create meeting agendas, notes, and itineraries for field leadership meetings.

• Handle operator transitions and terminations in coordination with AVPs, Business Coaches, and HQ.

• Oversee email communication to support field operations, ensuring prompt responses and facilitating clear communication between HQ and field teams.

• Ensure accurate and timely updates to internal systems, including the Portal.

• Communicate Field Ops departmental updates for HQ weekly communications.

Leave & Portal Management:

• Track operator’s leave and coordinate coverage plans with Business Coaches. 

• Update the Portal with shop information, operator transitions, and operating hours.

• Maintain accurate internal systems and updates and help troubleshoot platforms with key stakeholders where needed.

• Serve as a partner in facilitation of Operator Onboarding, Operator Opportunities, timelines and creating orgs and locations in the portal.

Physical Requirements

• Mobility and Physical Tasks: Ability to occasionally move or lift items up to 25 pounds, such as files or equipment, which may be necessary while working in various office environments or while traveling. Must be