Director, Software Engineering/Section Head (Patient Platform Engineering) - Remote

As a Section Head (Software Engineering Director), you will drive the Engineering vision, strategy, roadmap, and execution of Mayo Clinic’s Patient/Consumer Digital Platforms and Products.  

This position will drive the journey of modernizing our digital experience ecosystem, including existing and new Patient Platform, consumer digital products and other engineering areas within Mayo clinic. This role will closely work with other engineering leadership such as Public, Digital Experience (DxP) and Knowledge Management Platform teams.   

This role will leverage modern technologies to deliver enterprise-grade systems using microservices using REST and GraphQL and cloud platforms using Microsoft Azure and Google Cloud Platform (GCP), and continuous integration & deployment to move faster at a lower cost.  

This role will mentor and lead the Patient engineering teams in close partnership with other part of the digital engineering organization, product, content, data & analytics leaders. In addition, this role will be pivotal in driving our agile, digital transformation with industry-leading product management best practices and a culture of empowered teams. 

The section head leads and manages an IT section and participates in the coordination and leadership activities of the division. Responsibilities include: develop and maintain internal and external client/vendor/peer relationships; coach and mentor staff; represent the section to, and participate in IT task groups, and institution committees and groups; plan and manage Mayo resources (project, people, facilities, money and equipment) in an efficient manner; develop and foster strategies and directions that support section and division goals and objectives; provide leadership in the design, selection, and application of information systems resources to satisfy the
requirements of the systems; may serve as secretary, assistant secretary or member of IT for institutional committee.

Major Functions/Responsibilities:  

• Manage, mentor and grow several full-stack engineering teams across 4-5 different product/platform portfolios.  
• Participate in architecture and technical design decisions / review critical code implementations  
• Advance architecture, process and tools through innovation, cutting edge technology and research 
• Drive continuous improvement to engineering quality, capabilities, skills and delivery  
• Own outcomes of engineering, planning, execution and delivery on complex projects  
• Measure and improve engineering team performance against KPIs and objectives  
• Partner and build relationships with product, UX, data & analytics and UX design teams  
• Recruits, hires, and mentors members and managers of the Patient Engineering teams  
• Align engineering roadmaps, products and improvements with appropriate product and platform roadmaps  
• Collaborates across the Digital Engineering team leaders on setting up foundational Engineering best practices and standards.  
• Experience working and leading on one or many of the public cloud platforms such as AWS, GCP, and Azure 
• Able to measure organizational progress and health through metrics and results  
• Manage relationships with suppliers and vendors, and a path for escalating issues where necessary What you'll be doing.  
• Build and lead a platform and product engineering team. Including all day-to-day operations, long-term strategy and growth plans, budgeting, hiring/retaining/growing your managers, set performance goals and ensure that the team accomplishes them  
• Define Engineering strategies and ensure that processes meet the evolving needs of the business  
• Determine OKRs, project planning, budgeting and resource requirements to accomplish projects and support our growing user base  
• Manage engineering morale, retention, culture, and performance, by facilitating team outings, online gatherings, career growth opportunities, and psychological safety  
• Provide professional development, coaching, mentorship, and cultivate emerging leaders for the organization 

Bachelor's degree with eight years of experience, which includes two years of demonstrated leadership experience.

Requires skill in effective decision making and effective consensus management. Strong understanding of finance, business processes, budgeting and human resources development. Excellent verbal and written communication skills. Demonstrated history of continuing education in personnel and administrative processes. Experienced with committee and consensus-managed, physician-led organization. Experience with personnel management, resource allocation, coaching and mentoring.

Experience working in healthcare technology. Experience with managing both custom developed and vendor-supplied product