Recovery Front Desk Support

At Bright Harbor Healthcare, we are dedicated to making mental health services accessible to individuals of all ages. Our Recovery Services in Bayville offer a full range of care, including individual therapy, group sessions, intensive outpatient programs (IOP), and medication management, supported by a compassionate team of professionals.

The Recovery Front Desk Support role is key to creating a welcoming environment for clients. This position greets consumers, maintains an organized front desk, and provides essential administrative support to the Recovery team. We are looking for a professional with experience in behavioral health who is detail-oriented, friendly, and committed to helping clients feel supported.

Position Title: Recovery Front Desk Support
Position Type: Full Time
Benefits Eligible: Yes
Location: Bayville, NJ
Department: Outpatient Recovery Services
Salary:

Responsibilities:

• Provide front desk support, including answering telephone inquiries, greeting clients, and maintaining a professional and welcoming environment.
• Assist clients with scheduling and coordinating appointments, ensuring timely follow-up as needed.
• Maintain accurate and confidential handling, storage, and retrieval of medical records.
• Coordinate scheduling and medication refills for the Recovery provider.
• Record and monitor client attendance in accordance with program requirements.
• Arrange and confirm client transportation as needed.
• Process and verify insurance benefits and claims.
• Manage incoming mail and ensure timely and appropriate distribution.
• Perform a variety of administrative tasks to support Recovery program operations and staff.
• Respond to consumer inquiries and direct individuals to the appropriate personnel or department.

Requirements

• High School Diploma or equivalent required; Associate's degree preferred
• Experience in behavioral health
• Strong communication and interpersonal skills
• Experience in a healthcare or support role is a plus

Benefits

• Full Benefits
• 12 Paid Holidays
• Sick Days
• Personal Days
• Days Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for Tuition Discounts from Participating Institutions