Human Resources Generalist

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Human Resources Generalist plays a key role in fostering an engaging and positive workplace culture in a remote work environment.  Develops and administers programs to promote employee engagement and satisfaction.  Takes the lead on employee relations matters, facilitating communication and resolution. Supports the HR function in other areas as needed.  

Essential Duties and Responsibilities: 

Culture & Engagement: 

• Promotes a workplace culture aligned with Lingraphica’s Core Values of Action, Empowerment, Improvement and Integrity 

• Creates and implements initiatives to enhance employee engagement and satisfaction, including surveys and feedback mechanisms; analyzes results reinforcing the positive, and makes recommendations for improvement 

• Supports diversity, equity, and inclusion (DEI) efforts to create an inclusive and respectful workplace 

Employee Relations 

• Provides guidance to managers and employees on conflict resolution, workplace behavior, and performance improvement 

• Fields employee questions and concerns and helps interpret HR policies 

• Investigates and resolves employee relations issues, ensuring adherence to company policies and employment laws; documents findings 

• Evaluates grievance process and educates organization on clear, transparent process for handling complaints and follow up 

• Develops and utilizes a tracking system for employee relations issues; analyzes to determine areas for employee and leader education and policy changes 

Performance Management 

• Provides input into the performance review process and support in administering quarterly reviews 

• Provides managers with tools to effectively manage team performance and support in creating and delivering constructive feedback 

• Coach managers on the performance improvement process, reviews documentation, and provides feedback guidance 

Other HR Support 

• Partners with VP, Human Resources and team on strategy development for HR function that aligns with organizational objectives 

• Helps identify training needs and collaborates with Sr. Learning and Development Specialist around content and delivery as needed 

• Continues education, learning and networking externally to stay current and bring in ideas and best practices to improve our HR programs and tools 

• May participate in compensation analysis and market data review 

• May support onboarding, recruiting and offboarding processes, ensuring a positive employee experience, as needed 

• Conducts exit interviews, reporting and analysis to identify trends; makes recommendations to address issues 

• Ensures HR policies, procedures, and programs are well-communicated and understood by employees 

• Collaborates with HR team on other initiatives as needed 

Qualifications

Knowledge, Skills & Abilities   

• Strong interpersonal, communication, and conflict-resolution skills 
• Demonstrates good judgment 
• Strategic thinker that is good at connecting the dots and making recommendations that get at the underlying issues 
• Possess empathy and active listening skills 
• Strong organizational and time management skills 
• Ability to build trust and maintain effective working relationships 
• Ability to be flexible and multitask in a rapidly changing environment   
• Knowledge of employment law and HR best practices 
• High level of professionalism and ability to be respectful and keep sensitive information confidential 

Education & Experience  

• Bachelor’s Degree in Business, Human Resources or related field 
• 5 years or more experience in Human Resources with experience in Employee Relations 
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred 

Additional Information

Work Environment & Physical Demands  

Employee works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without reasonabl