Service Center Supervisor

Company Description

GO WITH A VALUE-DRIVEN ORGANIZATION WHOSE PARENT EARNS REVENUES OF $78 BILLION EUROS A YEAR.

At the Robert Bosch Tool Corporation, we know that every career matters. Which is why you should conduct yours on a grand scale. Headquartered in the northwest Chicago suburb of Mount Prospect, we are a $990 million division of Bosch, a multinational engineering and electronics organization and the largest privately held employer in the world.

Guided by the principles of founder Robert Bosch, we offer a setting where social and environmental responsibility are part of our corporate DNA. Always mindful of our impact on the future, we are committed to sustainability, paying it forward, giving back, and lifelong learning. These are but a few of the reasons why our parent company has more than 400,000 associates and a legacy of success spanning 135+ years.

Preserving the financial independence essential to innovation, Robert Bosch Tool Corporation is responsible for $990 million in annual revenues.

As a division of a large, privately held consumer packaged goods organization, our Mount Prospect location offers the financial resources and agility to remain flexible and responsive to changes in the marketplace. Within Accounting and Finance, you may have the opportunity to collaborate with our financial planning and analysis group to support four of our key business units and shared services departments with internal and external financial reports, forecasting, and the business-planning process.

This is your chance to Go big. Go bold. And secure the future of a large and powerful organization, with the Robert Bosch Tool Corporation!

GO BOSCH, AND EXPERIENCE BIG REWARDS.

Robert Bosch Tool Corporation offers the competitive compensation, career-development resources, and benefits you would expect of a world leader, including health, medical, and financial plans; work/life balance; and flexible work options. 

GO BIG. GO BOLD. GO BOSCH.

Job Description

Manage day-to-day activities of the Factory Service Center to provide best in class after-sale product service. This position, through strong leadership, establishes continuous improvement processes in developing the associates as well as processes in warehousing, repair, facilities, and systems.

Responsibilities include:

• Warehouse:
  • Manage and control all warehousing activities.
  • Ensure inventory levels, integrity and accountability.
  • Solicit, develop, implement and communicate process changes for continuous improvement.
• Customer Service & Collaboration:
  • Develop and drive processes to enhance and promote phone orders, internet and electronic orders, and counter sales business including knowledge and communication of sales/service promotions and programs.
  • Communicate directly with customers to resolve customer issues and to build positive relationships.
  • Communicate with National Customer Care Manager on needs and solicit input for direct and indirect customer support development.
  • Communicate and collaborate with other departments (such as BSC supervisor peers, Bosch trainers and sales team members).
• Facility:
  • Ensure proper facility management, organization and housekeeping in all locations of the BSC including warehouse, repair shop, lobby and office.
  • Procurement of tools and equipment, office, shipping and cleaning supplies as required to meet company image and productivity standards.
  • Ensure all safety standards and federal and local regulated requirements are met.
  • Communicate product liability claims,complaints, or questions to the appropriate departments. 
• Supervision:
  • Proactively address all staffing and training needs with the National Field Service Manager and Human Resources (i.e. recruitment, development, and discipline within the Service Center).
  • Establish and communicate productivity standards.
  • Solicit,develop and implement training programs to ensure that repair-turn standards and other key performance indicators are being met. 
• Reporting:
  • Maintain departmental performance and statistic metrics.
  • Post and report these metrics on a monthly or as required basis.
  • Run all relevant reports from SAP to collect necessary data for optimum management. Communicate with other Service Center Supervisors for consistency of processes and reporting. 
• Miscellaneous Duties and special projects as necessary or assigned.

Qualifications

• High School Diploma Required
• Associates / Bachelors Degree Strongly Preferred
• Spanish Speaking Preferred 
• Direct Supervisory Experience