Manager, Security Services, Global Workplace Services, Workplace and Retail Security

Manager, Security Services, Global Workplace Services, Workplace and Retail Security

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a highly skilled and experienced Manager, Security Services. 

The Manager, Security Services  will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States.  

The ideal candidate should:

• Be a strategic thinker  

• Be flexible and adaptable

• Be open to creative solutions, consider downstream impacts and use data to solve issues

• Learn how to navigate the organization, anticipate and address concerns with fact-based options

• Create lift for their team by applying and sharing their expertise

• Uphold values, hold self accountable and constructively challenge misaligned decisions

• Possess a deep understanding of security risk management

• Be detail oriented and proactive in effectively managing security incidents

• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately

• Look for opportunities to help others be successful, recognize others and support a highly-effective team 

• Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence

• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately

Key Responsibilities:

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels. 

• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA)  ensuring the safety and security of associates, contractors, and customers.

• Proactively identify and mitigate risk

• Quickly respond to and manage security incidents

• Successfully manage security projects and initiatives

• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program. 

• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.  

• Partner with Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.  

• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.

• Deploy and manage contract guard resources within the assigned area of responsibility. 

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies. 

• Manage escalated and crisis situations with calm resolve and well managed counsel.

• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

• Reside in the grea