Customer Success Account Manager - AI Digital Health

Description

This is an individual contributor role focused on upsell and expansion sales/individual contributor position focused on high-level strategic expansion within existing customers such as health systems, ACO’s, APC’s, and MSO’s in the primary care space.

About Navina

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.

As part of our expansion in the US, we are looking for an experienced Director of Enterprise Solutions to join our amazing team of mission-driven individuals. The Director of Enterprise Solutions is a direct sales/individual contributor position covering a regional territory that is focused on high-level strategic sales to health systems, ACO’s, APC’s, and MSO’s. This consultative position requires a polished individual who can help navigate potential customers through complex sales cycles. To be successful in this role, you will understand how to go after new business and build relationships with potential customers. The ideal candidate will possess relevant healthcare sales experience working with diverse healthcare groups and partnership with C-suite and director-level executives.

About You:

You are a dynamic, high-energy, highly effective and engaging consultative salesperson with a strong foundation and proven track record for managing opportunities through the entire sales cycle. You are a tireless hunter who is self-directed, internally motivated, and operates with personal integrity. You are looking for the opportunity to truly make a difference in healthcare and grow your career while having fun in a positive and innovative culture.

You should probably apply if you also have the following:

• Saas experience
• Insane work ethic - you’re a hard worker and love to be challenged
• Multi-tasking - you can simultaneously respond to emails and answer the phone
• Positive energy - you come to work every day excited to tackle everything on your plate
• Passion – you are truly focused on making a difference in healthcare
• You’re self-motivated, have a start-up mentality, and someone that can drive their own success and find solutions

You should definitely apply if:

• You leave a positive lasting impression on everyone you interact with
• You are consistently producing results that help your clients win
• Culture fit and mission matter to you

Responsibilities

What You’ll Be Doing 

As an Account Manager at Navina, you will play a critical role in expanding our presence within existing Navina partners. You will be responsible for driving revenue growth by identifying and executing expansion opportunities for strategic client partners of Navina.  

• Generate significant revenue by identifying and closing expansion opportunities
• Champion a consultative approach to identify client needs, deliver tailored solutions, and close complex deals that make a real difference in healthcare delivery
• Be at the forefront of deploying cutting edge AI products and solutions to expand our footprint optimize patient access and outcomes
• Stay on top of the latest market trends, competitive landscape, and market economics, using data and insights to adapt strategies and maintain a competitive edge
• Leverage sales tools to track progress, manage opportunities, and maintain accurate sales forecasts.
• Forge strong relationships with C-suite executives at strategic client partner organizations
• Travel up to 25% for site visits, presentations, and relationship building activities within current clients managed 

Requirements

What You’ll Need 

We want to make sure all our employees are set up for success from the get-go and that everyone is a great fit for their individual role. You will definitely succeed if you have: 

• Minimum of 5 Years Experience in Healthcare and Tech-Enalbed or SaaS Sales: Familiarity with tech-enabled healthcare solutions, SaaS offerings, or other innovative healthcare products 
• Proven experience selling to hospitals or health systems, wi