Sr Manager/Manager, Responsible AI Business Strategy Team

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, there is nothing more important than our customers trust in us and responsible use of our solutions to achieve incredible business outcomes. Our trusted experts and high-value services make this possible by engaging with customers from a place of expertise, integrity, experience, and innovation. In collaboration with Sales, Technology & Products, the entirety of our Professional Services organization, we partner with our customers to strategize, design, and implement solutions that bring the full potential of Salesforce to our customers' business.

We are focusing on our Professional Services organisation's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of Responsible AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knowledge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role contributes specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, coaching both non-technical and technical consultants, managing customer relationships at executive levels, and delivering strategy & roadmap deliverables. Strategic AI Consultants are also domain experts who actively participate in the pre-sales, delivery methodology, scoping, product feedback, marketing (thought leadership), and knowledge transfer.

Responsible AI Business Strategists will contribute to and/or lead passionate, impactful, collaborative teams focused on delivering sophisticated, transformative strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies for responsible AI solutions, which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success.

Responsible AI Business Strategy Consultants will play a vital role in delivering trusted, responsible AI to Salesforce customers.

Core Responsibilities
 

AI Expertise: Apply ever-expanding knowledge of AI technologies, at large and at Salesforce, to provide broad strategic perspective and guidance to Salesforce customers. Create and maintain PoV and thought leadership content regarding AI topics and specifically the human elements and impacts.

Provide Trusted AI Professional Services: Participate as the leader of AI Coach engagements. Develop readiness assessment, vision, strategy, and PoV for other workstreams specific to AI focus topics. Be accountable for applying our ethical guidelines, flagging concerns regarding inappropriate or inadequate responsible use/ownership of Salesforce AI solutions, and co-creating roadmaps for AI implementations. Further, AI Business Strategy Consultants act as a conduit for connecting AI services innovations across CSG, TMP, and enterprise Responsible Tech and AI Research efforts.

Product Alignment: Partner with TMP leaders to ensure continuous feedback between PoV/content /asset creation and AI powered product direction to maintain consistent feedback between product management and customer implementations. Stay aligned to Salesforce and TMP priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.

Industry Alignment: Partner with Industry/OU leaders and to ensure continuous feedback between PoV content creation and industry specific insights and needs. Stay aligned to industry priorities and strategies in an effort to incorporate customized and prioritized solutions to customer engagements.

Customer and Executive Engagement: Engage se