Executive Assistant

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Please note: This role will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week. 

A key leadership team member supporting the Chief of Global Field Operations and driver of change. You will work alongside this leader and teams as an Executive Assistant as well as a Program Manager of key initiatives. This role reports to the Chief of Global Field Operations.

• Calendar Management: Managing the executive's schedule, arranging meetings, appointments and coordinating travel plans. This includes scheduling, rescheduling, and prioritizing events to optimize the executive's time.

• Communication: Handling and filtering varied forms of communication, and responding on the executive's behalf when appropriate. Ensures that important messages reach the executive promptly. As needed, you are responsible for communicating with the management team, field leadership, and other stakeholders on agenda items while assisting with ad hoc projects.

• Information Management: Organizing and maintaining documents, files, and other critical information. This includes keeping records, confidential documents, and data organized and easily accessible.

• Relationship Building: Building and maintaining relationships with key internal and external stakeholders, including employees, clients, partners, and board members.

• Confidentiality: Handling sensitive and confidential information with the utmost discretion and maintaining a high level of trustworthiness.

• Technology Proficiency: Staying updated on relevant software and tools to enhance productivity, such as email management software, project management tools, and communication platform.

• Team Support: Collaborating with the executive's direct reports to ensure alignment with the executive's goals and priorities.

• Crisis Management: Being prepared to handle emergencies, crises, or urgent matters on behalf of the executive.

• Meeting Support: Preparing materials and agendas for management meetings, recording minutes, and ensuring that follow-up actions are tracked and completed.

• Research: Conducting research and analysis on various topics, providing the executive with relevant information to support decision-making.

• Budget Management: Managing the executive's budget, expense reports, and financial records, ensuring that expenses are tracked and within budget limits.

• Travel Arrangements: Planning and organizing travel, including booking flights, accommodations, ground transportation, and ensuring travel itineraries are well-detailed.

• Recruiting: Partner with Recruiting to accommodate candidate interviews with executives and prepare workspaces for new hires.

• Event Planning: Facilitate company engagement events, such as the annual Sales Kick-off, Quarterly Award Dinners, and work closely with cross-functional leaders to assist with internal & external events (both virtual and on-site). As needed, assist with creating presentation slides for All-Hands and other ad hoc events.

Qualifications

• 8-10+ years of Executive Assistant experience (Enterprise experience is a plus!)

• Previous experience managing program and initiatives is ideal but not required

• This is an in-office/ hybrid role that will require in-office work days with the executives 

• Prior experience maintaining confidentiality and dealing with information that is highly sensitive

• Prioritize multiple tasks seamlessly with impeccab