Medical Assistant/Urology Technician I - Southern Jamaica Plain

Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Under the direction of the Practice Manager and/or Practice Administrator, the Urology Technician I (UT- I) is responsible for assisting the physicians, LPNs, and nurses with management and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. The UT- I works with the care team in providing a wide variety of clinical and technical support functions in the delivery of care within the practice. His/her primary role is to assure efficient patient flow through the clinic, to maintain a clean, organized and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, respectful and friendly manner.

 

Qualifications

 General Responsibilities:

Assures efficient patient flow through the clinic: - Greets patient and family in waiting room and escorts to exam room.

- Identify patient using 2 identifiers (name & DOB).

- Alerts patients to possible delays in visit timing.

- Obtains and documents accurate vital signs, height, weight, pain level and allergies.

- Ensure that pre-visit paper work has been completed.

- Prior to or during the patient appointment, performs appropriate ancillary services (urinalysis) unless otherwise directed by the physician.

- Obtains (verify using 2 identifiers), processes and documents results for urine specimens when appropriate.

- Under direction of physician sends urine specimens for culture & sensitivity or cytology (verify using 2 identifiers).

- Anticipates needs of physician during the appointment, setting up special equipment, supplies and paperwork as needed for visit.

- Alerts provider when the patient is ready to be seen and communicates all pertinent clinical information.

- Assist patients with check-out process.

- Cleans and prepares exam room for next patient

- Performs virtual visit rooming duties as needed

- Responds to the need to expedite processes, trying to maintain schedules and timely patient flow.

- As appropriate, assists physicians with patient care during patient visits.

- Adheres to BWH hand hygiene and standard precaution guidelines.

-Assures efficient patient flow through the clinic:

- Provides care appropriate to age group of patients in the practice setting and documents data per practice protocols.

- Supports a variety of treatments and procedures according to Department/BWH standard policies and procedures. Maintains neat, clean and safe exam rooms and treatment areas:

- Assures: patient care areas are clean, organized and ready for patients, exam and treatment rooms are properly stocked, equipped and secured as applicable, all equipment is cleaned after use per office protocol and is in good working order with a current biomedical inspection sticker, and that supplies are put away in a timely manner.

Participates in daily operational activities necessary for a safe patient care environment:

- Checks unit emergency equipment for lock integrity and biomedical safety checks.

- Checks all refrigerator temperatures and maintains records in the Safety Manual.

- Performs all quality checks for the POCT.

- Performs all quality checks for the Cidex OPA and the OEC system.

- Assumes responsibility for the maintenance of neat, organized and well stocked exam rooms.

- Understands and monitors appropriate cleaning of all equipment.

- Maintain patient confidentiality.

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