Global Network Operations NOC II - Night Shift Only

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Global Network Operations NOC II Technician to join the Professional NOC (ProNOC) team and be responsible for providing excellent customer service to Zayo's key customers. The Professional NOC teams (Strategic, PDN, Spread, and Media) deliver specialized services tailored to meet each customer's individual needs. Global Network Operations NOC II technicians will prioritize working hand in hand with customers to fully resolve issues and work collaboratively with partners throughout Zayo to ensure customers' expectations are met and that our customers' services are reliable.

*We're open to this position working in a hybrid capacity (2 days/week in office) out of our Denver, CO & Tulsa, OK offices and are willing to discuss a fully remote work style for the right candidate.

NOTE: Here is the schedule for the role/Required Night Shift/Back Half
7pm - 7am CT:

Back Half: (Wed/Thurs/Fri/Sat)

Rotate EOW to:
7pm-7am CT:
Back Half (Thurs/Fri/Sat)

Responsibilities:

• Monitoring of internal and external networks across a multi-vendor environment.

• Carrying out initial triage diagnosis on faults and proactively escalating issues as required.

• Prioritizing faults to meet SLAs, including resource management of external contractors.

• Providing regular updates to internal stakeholders and external customers on the progress of faults.

• Fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits.

• Management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolution.

• Ensuring service availability and Mean Time To Repair (MTTR) targets are met.

• Providing support to the Shift Lead when required.

• Facilities and key sites monitoring and fault management.

• Arranging and coordinating access for suppliers with support team members.

• Providing key metrics and reports as required to senior Operations stakeholders.

• 7:00 PM - 7:00 AM CST, 3-4 days a week (3rd shift)

Qualifications:

• Minimum of two (2) years of proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.

• Experienced in DWDM, Fiber & Optical equipment.

• Experience in a multi-vendor environment is essential including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera.

• Knowledge of OSP practices e.g. basic OTDR analysis and fiber repairs.

• Troubleshooting Layer 2/3 trouble tickets on DWDM / SDH and Ethernet networks.

• Pragmatic and analytical approach to problem-solving.

• Confident and able to challenge suppliers and processes.

• Ability to manage in & out-sourced suppliers or partners.

• Comfortable working 24/7 shift patterns, including holidays and nights

• This position requires a night shift from 7:00 PM CDT to 7:00 AM CDT. The schedule follows a 4/3 split with 12-hour shifts. The shifts are organized as (Front half or Back half) this position is for back half.

• Excellent communication; written & verbal.

• Outstanding confidence, initiative, and organizational skills.

• Familiarity with Salesforce CRM is desirable.

• Remain flexible and adaptable to any change in business needs or requirements.

• Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Estimated base pay range: $25.91 - $$34.54 USD/hour.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensat