Director, Auto Benchmarking Quality Analytics

Title: Director, Auto Benchmarking Quality Analytics - P5

Location:  Remote, USA  (posting internal and external)

Reports To:  Vice President, Auto Benchmarking and Mobility Development

 

 

About the Role

As a director in J.D. Power’s Automotive Benchmarking practice, you will be responsible for leading the growth and success of a new product for the company focused on combining multiple Vehicle Quality  data sets and maximizing analytical prowess for automotive clients to improve the quality of their vehicles – Quality Analytics. You will perform this role by working directly with automaker clients.

You will leverage your knowledge of automotive quality processes and data, including J.D. Power syndicated research, along with your knowledge of how OEM organizations solve problems, to generate powerful analytical solutions to help automakers and their suppliers improve vehicle quality and engineering efficiency.  This includes understanding quality performance, identifying defects, predicting issues, and creating solutions to drive continuous improvement for our clients.

You will be responsible for generating product strategy, including developing specific market plans and tactics that will create a robust pipeline of value for our clients and long-term growth for J.D. Power with this solution.

This role is a senior leadership individual contributor position within J.D. Power, where you will have the opportunity to work with many of the leading OEMs and suppliers in a rapidly transforming landscape to effect change. You will have the ability to shape the future of the automotive business and its focus on quality at J.D. Power and the industry more broadly. The job is fast-paced and provides the benefits of entrepreneurship with the support of an industry leader. This is a customer-facing role with end-to-end involvement in analytic project definition, execution, visualization, and communication with internal teams and clients.

J.D. Power’s Automotive Benchmarking practice is a mission-critical component of the company, responsible for industry-leading studies such as the Initial Quality StudySM (IQS), Automotive Performance, Execution and Layout StudySM (APEAL), Vehicle Dependability StudySM (VDS), and many more.

 

The ideal candidate for this role is … 

…one who knows how to connect the dots across multiple data sets to maximize problem-solving for our clients, as well as knows where data analytical solutions are heading and how we can strategically incorporate them into our product.

…one who works well with clients while also interacting across a group of internal J.D. Power stakeholders who build technology, develop research solutions, and serve J.D. Power automotive clients.

 

What You’ll Be Doing in the Role 

• Champion for quality: Understand automotive quality bumper to bumper, both manufacturing defects as well as difficult to use issues. Also, understand automotive quality needs in the short term and long term from a vehicle owner's point of view.
• Provide the vision for the business: Define the current and future vision for the business using your knowledge of the industry, suppliers, technology, and consumers. Identify market needs and develop new solutions to meet customer demands.
• Product development: Lead/manage data analytical product development, leveraging existing J.D. Power data and consideration of external data sources. Includes internal collaboration and client communication. Develop product go-to-market plans and tactics that will drive sales and long-term growth.
• Analytical visionary: Be up to date on the latest analytical tools and how those can be applied to optimize our product roadmap.
• Interpreter: Understand OEM and supplier organizational structure and operations for problem solving and use this knowledge to determine how J.D. Power can create an analytical solution. Understand the client’s data needs, pain points, and critical data elements. Know how to create compelling dashboards and reports to provide actionable insights into quality performance. Be able to communicate complex findings to all stakeholders, technical and non-technical.
• Collaborate with stakeholders: Interface with AI solutions team, research team, sales account team, and other internal/external partners to develop deliverables and product content.
• Deliver expert perspective: Be the expert in the room, providing a value-add perspective that delivers insights that go beyond data and establishes J.D. Power as a trusted advisor to industry leaders.
• Attention to detail: Practice what we preach by delivering products to the highest degree of quality to our clients.
• Grow the business: Design/deli