Field Service Engineer - Diesel (Hybrid)

Company Description

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

https://www.bosch.us/careers/why-bosch/culture-and-benefits/

https://www.myboschbenefits.com/public/welcome
 

Job Description

The Field Service Engineer role is primarily responsible for the delivery of field service and remote technical support required to support the Bosch automotive aftermarket diesel business in North America.  The position will serve as a service expert within the diesel category.  Key areas of focus include installation and commissioning, calibration, and repair, service, and maintenance of diesel injection pump test benches (common rail and legacy models), as well as, complementing ancillary test devices.

Principle Duties and Responsibilities:

• Calibrate, service, and/or repair Bosch diesel test benches using factory prepared diesel test devices and tooling.
• Calibrate service and/or repair diesel ancillary test devices
• Coordinate and align the diesel test bench calibration schedule for Bosch Diesel Center (BDC) customers.
• Work in conjunction with the diesel sales team to support and facilitate diesel equipment and product sales to BDC customers
• Install and commission diesel test equipment, as required
• Collaborate with TSS hotline support, as required, in order to provide technical assistance solutions to BDC customers.  
• Coordinate as required with the Bosch Germany appointed supplier, to ensure calibration equipment is correctly maintained and performing in line with Bosch propriety diesel factory test standards.
• Conduct and support BDC technical audits, per Bosch standards and instructions.
• Develop the diesel service skills of other field service associates
• Ensure technical and functional adequacy of the diesel training room
• Provide sales leads gathered direct from the service activities
• Progressively support emerging technologies
• The job holder will be required to travel frequently within NA, and occasionally, internationally.
• The jobholder will be required to show flexibility in emergency situations.
• Effectively and efficiently, use all Bosch resources and costs within jobholder influence.
• Manage time effectively while managing priorities set through customer demands.

Qualifications

• Bachelor’s degree in engineering
• Minimum 5 years of experience in engineering within automotive diesel industry. Preferably in test equipment service and repair.
• Possesses a service mentality geared towards assisting customers.
• Strong aptitude in product design, troubleshooting approaches, and problem solving challenging technical problems in equipment use.
• Ability to work with a team and collaborate with cross-functional team members.
• Communicate proactively and effectively at all levels, both within Bosch and with customers
• Be diplomatic and professional at all times and especially in those rare cases when it is not possible or fair to exceed to a customer’s demands.
• Have the confidence to contribute suggestions and criticisms (in order that systems and processes may be improved).
• Understand the goals and operating targets of the division and the way in which this role contributes towards the success of Bosch.
• Ability to manage data, input data, and generate meaningful reports, as necessary.
• Proficient in ERP systems; SAP, preferred

Additional Information

Hybrid work schedule, split between the office and the comfort of your home according to operational needs, on average 3 days a week from home, 2 days in the office. 

Travel expected between 30- 50%

All your information will be kept confidential according to EEO guidelines.