Senior Manager, Product

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company Overview

CVS Health is a leading health solutions company that delivers care like no one else can. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

At CVS Health, we are looking to do big things to make life easier for people with diabetes and chronic conditions.  To achieve this goal, we are developing engaging, powerful tools for members to manage their health—informed by latest clinical guidelines and personalization insights based on their claims data.  A crucial part of this is digital engagement, which has been proven to drive better outcomes for the consumer and our business.

Position Summary

We are looking for a Senior Manager that will be deeply engaged in the launch and product improvement phases for the products in our Diabetes product portfolio.  These products include i) our Deprescription product that helps Caremark members with Type 2 diabetes work with a tailored nutrition and monitoring program with the goal of reducing or eliminating their reliance on medication and ii) the Transform Diabetes Care product, a population management product that helps members with Type 1 and Type 2 diabetes receive the right support for their unique gaps in care through the provision of tailored resources / services.  You will become deeply familiar with the intricacies of our products’ clinical and operational design as a subject matter expert.

Your home will be on the product team. You will work cross-functionally across the Pharmacy Benefits Management (PBM) care management organization and the broader CVS enterprise—with our clinical operations team, customer experience team and marketers, product operations team, clinical teams, legal/privacy/compliance, client implementation teams, and finance.   

Responsibilities

• Manage the day-to-day and month-to-month operations of the product, including triaging and facilitating business decisions on potential QC flags and defects
• Monitor the ongoing KPIs and OPIs of the product, developing insights with regard to crucial areas of improvement, and identify whether critical assumptions to the business case need to be adjusted based on real world observation
• Ensures that core product KPIs/metrics are correctly formulated and reflect the client-facing value story
• Collaborate with commercialization and client account teams to formulate client retention and market expansion strategies, articulating the right mix of feature/capability/reporting improvements needed to improve revenue generation
• Collaborate with client reporting teams to ensure ad hoc inquiries are answered, areas of misalignment vs. product design are proactively identified and addressed, and that the client value story is on track for being delivered (based on established leading indicators)
• Ensures product guardrails and latest designs are reflected in sales and client-facing materials
• Supports ongoing client implementations activities
• Assesses and triages customer requests for product customization
• Creates and owns the business cases for proposed market expansions, capability/feature improvements, and other backlog items; articulates fully the expected business upside in terms of increased revenue generation
• Use data-driven insights and a deep understanding of product performance to identify and prioritize a product backlog that will drive differentiation and value creation.
• Other projects as directed

Capabilities:

The ideal candidate brings a combination strategic and tactical problem solving skills with a “hands-on” orientation, who understands what it takes to drive tangible change, can create a sense of urgency,