Senior Product Manager - Downstream Software

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

Product Managers play a critical role in Ion’s success by empowering teams across technical and commercial functions to bring life-changing tools to our customers and patients.  As a Downstream Product Manager, you will drive the development, launch, and sustaining of cutting-edge robotic software products from launch to end-of-life.  Working across multiple product franchises in multiple geographies, and in collaboration with cross-functional stakeholders across Product Operations, Development, and Commercial functions, you will ensure that new products meet the needs of our valued customers, and you will provide strategic input on future product and portfolio development.

The ideal candidate for this role must have excellent communication, organization, and technical skills.  A high attention to detail and the ability to evangelize big-picture storytelling to key stakeholders, while serving as the central point-of-contact for downstream product development, launch, and sustaining workstreams is key.  Expertise in product management methodology, project management methodology, software development, product launches, and sustaining engineering within healthcare/medical devices is a plus.  This role will report to the Group Product Manager of software.

Essential Job Duties

NextGen Product Launch and Sustaining

• Lead product launch and sustaining efforts across cross-functional technical and commercial stakeholders for next generation software and hardware-based surgical robotics capabilities

• Propose product feature updates and next-generation capabilities aligned with customer needs and company’s long-term targets

• Lead cross-functional team to ensure execution of a smooth product rollout process, including product launch, inclusive of: Product Pricing, Product introduction timing, product phase in/phase out, Training Plan

• Communicate, coordinate, and track project status at various levels of detail, ranging from big picture vision through engineering technical specifications

• Ensure execution of a smooth product rollout process, primarily in the United States but also global product launches when needed

• Serve as the single point of contact and liaison to develop, communicate, escalate, and resolve key launch requirements, customer needs, and go-to-market execution plans

Downstream Product Management:

• Understand external customers’ (i.e. clinicians/KOLs, reprocessing teams, hospitals and payors) and internal customers’ (i.e. Field Sales, Customer Support, Field Engineering and Services) needs to identify and develop in-market and product development solutions.

• Lead Product Management in the SIOP process (Sales, Inventory, Operations Planning) process, working closely with manufacturing and operations, forecasting SKUs

• Proactively identify product/field risks and lead resolution by developing solutions and execution plans

• Measure product success by monitoring product adoption and measuring customer satisfaction

• Monitor and prioritize product quality issues for the product roadmap. Work with cross-functional teams to resolve product issues and critical customer issues

• Manage downstream partnership efforts with development partners, coordinate key technical workstreams for on-going roadmap development

Business Analysis and Competitive Landscape:

• Define appropriate product launch and performance metrics to drive decisions on overall product lifecycle, supplier volume renegotiations, and pricing decisions

• Identify opportunities for product improvements by analyzing pr