Customer Service Representative

KEY DUTIES AND RESPONSIBILITIES

• Responsible for customer service operations to include the entry of new accounts in the inventory system, receiving, and initiating orders from customers and sales representatives
• Responsible for providing order shipping information to customers and sales representatives, and assisting with escalation when delivery exceptions occur
• Responsible for communicating with customers and sales representatives through various channels
• Responsible for the initiation of product returns and transfers following regulatory requirements
• Responsible for receipt and initiation of customer complaints, providing all applicable information to regulatory
• Maintain the inventory database as needed, to include maintaining and updating existing customer accounts as needed
• Keep records of customer interactions, transactions, comments, and complaints
• Perform clerical duties, maintain files, etc.
• Create, edit, and update documents and spreadsheets

EDUCATION/CERTIFICATION

• Bachelor’s degree with (2-3) years of customer service or office experience; or equivalent combination of education and experience.

REQUIRED KNOWLEDGE

• Knowledge and understanding of customer service responsibilities, solid knowledge of Microsoft Office, strong attention to detail, in addition to organizational and planning skills.