Manager, Vocational Rehabilitation

Alternate Locations: Dover, NH (New Hampshire); Charlotte, NC (North Carolina); Omaha, NE (Nebraska)

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 72661

 

The Role at a Glance

We are excited to bring on a Vocational Rehabilitation Manager to our organization.  As a Vocational Rehabilitation Manager, you will be responsible for managing the daily operations of a team of Vocational Rehabilitation Consultants to ensure execution of high-quality vocational services and activities. This includes partnering closely with appropriate stakeholders to lead a team in providing expertise through occupational and transferable skills analysis in addition to return-to-work case management to facilitate employment success for our customers and claimants.  

What you'll be doing

•    Ensures that team members proactively manage services and communicate with claimants, attending physicians, and employers to identify and fulfill return to work opportunities through ongoing communication and feedback of management information.
•    Uses critical thinking to analyze, identify, and develop data, trends, reports, and resources that improve delivery of services. Works with other key areas to continually develop process enhancements.
•    Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
•    Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
•    Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for their assigned area(s) of responsibility.
•    Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
•    Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.
•    Identifies and recommends process improvements that create efficiencies or improve quality across for their assigned area(s) of responsibility.
•    Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
•    Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members.
•    Ensures that top talent is hired and retained for their assigned area(s) of responsibility.
•    Builds organizational capability within their assigned area(s) of responsibility.
•    Ensures prompt and effective customer support and escalation to appropriate stakeholders including but not limited to Sales and Customer Support.
•    Partners with internal stakeholders to ensure vocational resources are being provided consistently across sites.
•    Provides oversight to assure team members work products and interactions meet defined quality indicators.
•    Supports attainment and maintenance of appropriate professional certifications.
•    Oversees the coordination of vocational vendor services as needed.
•    Establishes and maintains a positive work environment.
•    Performs other duties as required.
 

What we’re looking for

Must-haves: 

•    Minimum of 5 years of disability claims experience
•    Master’s degree in related field (Vocational Rehabilitation) and/or equivalent relevant disability work experience
•    Certified Rehabilitation Counselor (CRC), Certified Disability Management Specialist (CDMS), Certified Case Manager (CCM)
•    Previous leadership experience including staff development, continuous improvement, fostering DEI culture, decision-making, and related skills and abilities.
•    Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
•    Confident, comfortable communicator with strong written and verbal communication skills.

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company