Centralized Trust Administration Support (CTAS) Administrator

Application Deadline:

11/16/2023

Address:

320 S Canal Street

Job Family Group:

Wealth Sales & Service

Job Description:

The Centralized Trust Administration Support (CTAS) Administrator will provide high quality, technical trust and fiduciary support to a group of Regional Trust Administrators (TAs).  The CTAS Administrator will partner with their assigned Regional TAs, and other internal colleagues, to deliver an exceptional client experience in the day-to-day administration of personal trust, charitable trust, and investment management accounts.  The CTAS Administrator will also assist in the identification and remediation of emerging, and imbedded, risk issues in the Regional TAs books of business.

Responsibilities:

• Work with Regional TAs and prospects to collect due diligence documentation for potential new trust and fiduciary appointments. 
• Assist the Regional TAs to complete new account set-up forms following acceptance of new trust and fiduciary accounts.
• Assist Regional TAs in performing fee reviews and completing fee exception forms.
• Monitor for, and respond to, Service Requests submitted by Regional TAs via Salesforce.
• Helps to assemble documentation and review requests for potential discretionary actions in trust accounts. 
• Assist Regional TA’s with processing distributions for charitable trusts.
• Supports the TA with Administrative Account Reviews and exceptions remediation.
• Escalate requests for information gathered from clients to Regional TAs or the client service team, for further resolution, as required.
• Be able to identify potential, or imbedded, fiduciary risk issues and proactively engage with Regional TAs, and other internal colleagues and resources, to mitigate and remediate those risks.  
• Assist with the documentation necessary to transfer trust accounts to the BMO estate settlement group following the death of a grantor or beneficiary. 
• Assist in completing the necessary documentation for closing accounts and transferring assets to a beneficiary or successor trustee.
• Work with and cross train other CTAS Administrators to ensure sufficient coverage for all Regional TAs across the BMO footprint. 
• Work independently on a range of complex tasks and projects.
• Maintain flexibility to work remotely, as well in-office, on a rotational basis.
• Comply with, and adhere to, all internal BMO standards, procedures, and desk processes.

Qualifications:

• A minimum of 2 - 5 years of demonstrated experience in trust and fiduciary administration support, preferably in a large financial organization;
• Bachelor’s degree in Finance, Accounting, or related field, or an equivalent combination of education and experience;
• Strong knowledge of personal trust and fiduciary concepts, regulations, and laws (across multiple states); and
• Working knowledge of fiduciary income tax, trust accounting, and investment management concepts.

Requisite Skills:

• Outstanding client service skills;
• Ability to work independently, as well as to collaborate and work as part of a team;
• Ability to learn and apply new ideas and concepts;
• Comfort with working across multiple, different US Time Zones;
• Function effectively under short deadlines;
• Ability to prioritize workflow and effectively communicate timelines for completion; and
• Strong computer skills, including proficiency in MS Office, MS Teams, and Salesforce.

Compensation and Benefits:

$56,000.00 - $80,000.00

The base salary represents BMO Financial Group’s hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

Base salary is one component of BMO Financial Group’s total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: www.bmousbenefits.com.

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