Patient Navigator - Imaging Department - Full-Time Day Shift

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Works closely with patients to navigate the developed care plan while providing the highest patient centered care. Acts as a liaison between hospital administration and patients when concerns are presented. Responds and addresses outpatient and inpatient care concerns and provides assistance, consultation, education and guidance to identify the patient's needs to provide solutions and assistance as necessary. Has substantial understanding of techniques, processes, procedures to perform the job and seeks resolution in creative and effective ways. Runs program(s) with moderate budget/impact.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Licenses/Certifications:

• Valid Driver’s License (DL) and must be at least 21 yrs of age or older: Preferred
• Driver's License (DL): Required

Essential Functions:

• Assists patients in navigation of the unique needs of the patient care plan. Responds to and addresses patient care concerns in both the inpatient and outpatient settings.
• Provides high level of patient service in accordance with the values and expectations of the organization. Coordinates with the patient, administration, physicians, internal departments and all other internal and external teams to achieve optimal success of patient care plan.
• Manages patient inquiries to ensure appropriate resources are provided, monitors for timely follow-up and resolution, if applicable. Works to resolve conflict by talking directly with involved parties to bring about resolution.
• Documents all escalations in accordance with department policies and system requirements.
• Follows appropriate chain of command in achieving resolution. Adheres to all company policies, procedures, industry standards and agency regulations and rules.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.