Customer Success Intern (Korean speaker)

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).
Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.
Be part of a great and growing adventure that will change the way the world consumes tech.
The APAC team is leading the growth of the Back Market footprint and revenues in APAC, designing expansion strategies across geographies and categories, rolling them out successfully to support our global growth and building a premium customer experience to make refurbished products a real alternative to buying new in APAC. Our team is fast moving, determined, not afraid to fail and iterate, strategic thinkers and hands-on people, who believe we can change the way APAC consumers buy tech products.
As a Customer Success Intern, you will report to the Senior Lead Growth Manager. You will be responsible for the South Korean marketplace launch, with a focus on customer experience and customer satisfaction. This means the customer experience must match (or beat!) buying brand new products at every step from easily finding and buying the product, having it delivered promptly and on time, being satisfied with the product quality, and finally providing smooth after-sale service, if necessary. 

Your Mission (If You Accept It):

• Assist in establishing the right positioning for Back Market in South Korea (brand platform and key messages) to strongly appeal to local consumers, working hand-to-hand with our Head of Marketing APAC.
• Build the category management strategy, working closely with the sales team we have the best inventory to deliver to our prospects.
• Work closely with the Head of Product APAC to adapt and localize the User Experience (UX).
• Be accountable for Customer Satisfaction KPIs: Contact rate, On-Time Delivery, Return Rate, After-Sales Customer Satisfaction rate. Identifying and prioritizing projects that will have a strong impact on the customer satisfaction journey and will improve the KPIs.
• Build the Customer feedback collection processes, and gather them to make sure we keep capturing the Customer Voice and address projects in the right priority order.
• Be the Korean consumer's point of contact, providing them with quick and clear information on complex issues through the application of the Back Market charter.

You’re At The Right Place If:

• Looking for a 6-month internship
• English and Korean are no-brainers (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
• You have at least one international experience - either studying, working abroad, or working for an international company in Korea.
• You have a first experience as a consultant, business analyst or project manager in a Korean or international company.
• You thrive in a fast moving environment, within an agile environment.
• You want to work in an international environment, for one of the biggest European startup companies.

About the Internship: - Starting date is from July, 2023- Duration : 6 months - Location : Paris, France--> You must have an internship agreement provided by your current school
Recruitment Process:- Video-call Interview with the Talent Acquisition Specialist- Technical test (home assignment)- Skills fit interview with the direct manager- Cultural fit interview with another person in the team
WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas! - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!- We embrace work life balance which includes flexible working hours and the opportunity to work from home. - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  
Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.