Product Manager, Personalization

Job ID: 257814
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

About the Team:

Our technology team works fast and smart. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success. 

 

Your role at Sephora... As our Product Manager, Personalization, you will deliver the core personalization capabilities across Sephora’s shopping channels. In this role, you will collaborate with business, design, UX and development teams to define and implement personalization strategies, focusing on channel-agnostic capabilities that increase operational efficiency and growth for Sephora clients ultimately delivering a first-class, personalized experience for all Sephora clients. 

 

This position has a high level of exposure throughout the digital and marketing organizations. The candidate must demonstrate strong leadership and influence with the ability to communicate a clear product vision to both business and technical partners. 

 

Your responsibilities include:

• Supporting overarching Personalization product strategy, identifying and prioritizing business desires and other opportunities to maintain our position as the market leader in online Beauty. Support Principal – Product Management, Personalization in delivering personalization roadmap commitments.
• Collaborating with key business and technology stakeholders, balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way with support from Principal – Product Management, Personalization.
• Collaborating with Marketing, Client Experience, Site Production, Loyalty and other teams to deliver projects that make Sephora’s personalization experiences engaging and relevant.
• Partnering with Engineering, identify implementation options, and guide business partners on recommendations and prioritization. 
• Driving requirements from concept through launch, which requires partnering with internal Sephora Engineering resources and sometimes external development partners and vendors as well. 
• Managing the day-to-day activity of troubleshooting and prioritizing Personalization related incidents and bugs. 
• Maintaining a healthy, groomed backlog of Personalization related user stories.  
• Assess technical questions and partner with Engineering and/or vendor(s) where needed to reach a resolution. 
• Developing project’s success metrics and ensure ability for on-going monitoring of post-launch results through analysis and reporting. 
• Creating and maintaining comprehensive documentation throughout the product lifecycle, including Product status updates, training materials, release notes, and user guides.
• Driving continual product improvements and inform the product roadmap with innovative ideas based on ongoing user research (qualitative & quantitative), market/competitive analysis, and Personalization success metrics. <