Senior Manager, Business Operations - Global Regulatory & IP

Hogan Lovells Cadwalader brings together more than 3,100 lawyers across 36+ worldwide offices, combining global reach with deep sector expertise.

The Senior Manager, Business Operations – GR&IP reports to the firm’s Chief Operating Officer with oversight by the GR&IP Practice Group Leader (PGL) to provide strategic and operational support to the GR&IP Leadership Team. Works in close collaboration with the GR&IP Business Team Leads, including the Global Head of BD & Strategy, the Director of Strategic Finance, the Head of Talent, and operations and administrative staff who also support the GR&IP Leadership Team.

The Senior Manager, Business Operations – GR&IP directly supports the GR&IP PGL, Deputy PGL, and GR&IP Leadership Team, and the broader GR&IP Business Team in executing leadership and operational initiatives across the nearly $1B global practice and 16 practice areas. This role enables GR&IP Leadership to scale decision-making, execute on priorities, integrate efforts and initiatives, communicate through the organization, and embed operational best practices globally.

This role is critical for helping the GR&IP Leadership Team to develop, organize, and implement practice group business plans and facilitate progress on firmwide priority initiatives. Key responsibilities include organizing and managing GR&IP organizational communications, leadership meetings, project management of key practice initiatives and related workstreams. The role also includes collaboration and benchmarking with peers in other practices to support project management of cross-practice initiatives in alignment with GR&IP strategic goals.

Key responsibilities 

Strategy and business planning

• Works with the GR&IP PGL, Deputy PGL, strategic project leads, and Head of BD & Strategy to monitor and communicate progress against business plan and tracking KPI’s in support of the practice group’s vision and strategy; collaborates to ensure project goals are achieved.
• Manages execution of the bi-annual in-person GR&IP Leadership Team meeting, working closely with the PGL and Deputy PGL, the Global Head of BD & Strategy and the broader GR&IP Business Team.

Operations change management

• Spots issues, facilitates problem solving, and works cross-functionally to improve efficiency and productivity of the GR&IP practice group (e.g., AI, LPM, report streamlining, improving capacity, AI and automation software, e-billing, and pricing resources).
• Develops, implements, and monitors specific firmwide projects and recurring processes to achieve operational goals, promote innovation, and drive consistent best practices across GR&IP globally (e.g., HL Digitization, system implementations).
• Collaborates with Business Teams across the globe to ensure that the GR&IP practice structure, leadership roles, and business priorities are considered in new processes or tools being rolled out.
• Stays informed of operational and practice management best practices and emerging technologies in the law firm industry and proposes potential solutions for the practice.

Leadership and PG wide communication

• Designs,implements, and maintains practice-wide communication channels and tools, including monthly leadership and practice area meetings, Microsoft Teams channels, global Town Halls, global distribution lists, and annual calendar of global communication.
• Identifies opportunities to spotlight progress and integrate project updates into GR&IP Leadership Team meetings, practice-wide communications, and Microsoft Teams channels or other forums.
• Proposes and develops resources and materials related to the GR&IP Leadership Team (e.g., organization charts or other practice references) to promote awareness and communication within and outside of GR&IP; serves as a point of contact for other Business Teams regarding GR&IP leadership.

Practice Group Leadership team organization and operations

• Develops and manages the operational calendar for the GR&IP PG and Deputy PGL, GR&IP Leadership Team (PALs and strategic project leads (~35 partners), and GR&IP Business Team leads, working collaboratively to set agendas, organizing events, documenting calendars, facilitating meetings as needed, and tracking progress against agreed actions and priorities.
• Provides support to PGL and Deputy PGL, worki