About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Under occasional supervision, the Senior Business Analyst possesses expertise in multiple areas of operation.  Studies business operations to identify opportunities to improve efficiency or effectiveness, document process requirements, and communicate them clearly to stakeholders, facilitators and business partners.  

• Deep understanding of P&C insurance, particularly Transportation required.

Principal Duties & Responsibilities

• Design and document business and system processes.

• Identify and document emerging business requirements by determining the unique value drivers of business partners.

• Translate business requirements into functionality and manage requirements effectively, while prioritizing competing business demands.

• Create project effort estimates and quantify project specific risks through development lifecycle.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Articulate the business/financial impact of business problems.

• Coordinate project delivery with project manager.

• Analyze opportunities for process and system improvements and apply results to eliminate corresponding inefficiencies.

• Perform moderately complex data analysis activities, create and execute complex queries, and critically evaluate information gathered from multiple sources.

• Mentor other business analyst.

• Convey user preferences to development teams and demonstrate understanding of business users’ information needs.

• Stay abreast of technology standards/trends and relate to business problems.

• Communicate and collaborate with external and internal customers to analyze information needs.

• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.

• Manage projects as necessary; define project requirements by identifying project milestones, phases, and elements.

• Participate in operational planning, project planning, and estimating resource effort.

• Act as a liaison between the business units and technology and support teams.

• Train users as needed.

Education & Experience

• Typically requires Bachelor’s degree in computer science, information systems, business administration or related field

• 4+  years of relevant experience  

• Deep understanding of P&C insurance, particularly Transportation

• Strong working knowledge of SAFe / Agile framework.

Knowledge, Skills, & Competencies

• Understands project and project management methodologies.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• Expertise with project delivery methodologies such as Agile and Waterfall.

• Is highly experienced with project and project management methodologies.

• Ability to apply analytical methods in business processes to find workable solutions.

• Ability to develop solutions within the IT department.

• Ability to