Manager, Revenue Operations Strategy & Insights

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

We are seeking a dynamic and experienced individual to join our Go-To-Market Organization as the Manager of Revenue Operations Strategy and Insights. This pivotal role will play a crucial part in providing objective analysis and modeling support for our Marketing, Sales, and Customer Support Organizations, driving revenue-focused strategies. The successful candidate will collaborate closely with cross-functional teams and work hand-in-hand with our Finance partners to manage our annual Operating Plans, Revenue Forecasting, and support building our Long Range Plan (LRP). 

Responsibilities:

• Consolidate forecasts and perform objective analysis on revenue and business performance across our Go-To-Market organizations (Marketing, Sales, and Customer Support) 
• Collaborate with and support stakeholders across the Go-To-Market, Finance, and Business Intelligence units to ensure alignment of business objectives and metrics standardization
• Contribute to the creation and management of consolidated planning and ongoing tracking through forecast and QBRs (Annual Operating Plans & Long Range Plans) 
• Assist in coordination and consolidation across GTM to support Quarterly Business Reviews (QBRs) and Board of Director deliverables
• Identify opportunities for growth and potential risks based on business trends and communicate those insights back to the organization
• Support the management of strategic programs and initiatives and work with Finance and GTM Ops to establish and align on business impact sizing
• Support our consolidated Go-To-Market data and metrics posture to ensure alignment of business performance monitoring
• Stay up-to-date on industry trends, best practices, and emerging technologies in our competitive landscape

Qualifications:

• You have worked in a business operations or analytics role for 7+ years professionally, including 4+ years in high tech (preferably B2B SaaS environments with multiple product offerings and global reach)
• You have a track record of success in working across a Go-To-Market or Finance organization driving data driven insights and results
• You are a problem solver and understand problem structuring and critical thinking skills to direct analysis and test hypotheses and communicate insights back to senior business decision makers (consulting experience is a plus)
• You are a self-starter, motivated by continuously solving hard problems.
• You are adaptable, intellectually curious and ready to embrace change in dynamic environments
• You are confident in modeling business scenarios using Google Suite and other tools
• You possess strong SQL skills for data collection and analysis including visualization platforms such as Tableau, Thoughtspot, or similar
• You are strong at driving alignment, managing time, and managing priorities
• You are experienced at managing business rhythms in an agile SaaS or other fast-paced work environment
• You are a great communicator and negotiator able to develop shared perspectives and foster strong organizational relationships
• You are passionate about customer’s experience in e-commerce
• You have a Bachelor’s degree in Business, Finance, or a related field (Masters degree preferred, MBA is a plus)

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:$124,000—$186,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable