Director of Executive Support

POSITION TITLE

Director of Executive Support                                                                                    Job Code: 555                  

FLSA Status: Exempt                                                                     Employment Status: Full-time
Reports To: President and CEO, Palmetto Goodwill            Management Status: Y

Direct Reports: None
Location: North Charleston, SC

ROLE MISSION

Protect and amplify the strategic capacity of the CEO and Board of Directors by leading the systems, communications, and governance operations of the Office of the President, ensuring both are always positioned to lead, decide, and act at their highest level.

KEY RESPONSIBILITIES

CEO Preparation and Engagement

• Own the CEO's calendar as a strategic instrument, not a scheduling tool. Build in preparation, travel, transition, and recovery time for every engagement, and proactively protect the CEO's capacity for high-priority work.
• Prepare the CEO for every engagement with thorough research, concise briefings, and current materials, delivered a minimum of two weeks in advance for major events, GII meetings, and public appearances.
• Arrange all travel and logistics with a complete travel folder including agenda, contacts, context, and materials. Anticipate what the CEO will need before being asked.
• Track all CEO commitments, action items, and follow-throughs across stakeholder groups. Escalate items in jeopardy before they become problems.
• Create and maintain a community engagement calendar that maps which Palmetto Goodwill leader represents the organization at each event, with an explicit evaluation process for determining when CEO presence is required versus when it can and should be delegated.
• Serve as the operational lead for all Goodwill Industries International (GII) and Goodwill network relationships, visit management, and national meeting preparation.

Board Governance and Support

• Partner with the CEO and Board Chair to set meeting agendas, prepare board books, and disseminate materials, with a firm standard of 10+ days for CEO review and 7+ days for board distribution before every meeting.
• Coordinate, attend, and accurately record minutes for all Board of Directors, Board Committee, and C-level meetings.
• Manage the full board governance calendar, including prep-the-chair cycles, committee meetings, and annual governance review milestones.
• Own all board document storage, organized intuitively, clearly marked as draft or final, date-stamped, and maintained in a searchable platform. Documents must always be current and accessible.
• Formally document and socialize expectations and processes for staff board committee leads. Serve as the internal expert on board governance standards, conflict-of-interest protocols, and fiduciary compliance.
• Support board member onboarding, orientation, and engagement processes in coordination with the CEO and governance committee.

Executive Voice and Communications Support

• Produce high-quality first drafts of speeches, correspondence, talking points, video scripts, and presentations that reflect thorough research and a deep working knowledge of the CEO's communication style, values, and priorities.
• Understand that the CEO maintains final editorial authority over all outward-facing content and frequently refines drafts substantially. The goal of this function is to reduce the CEO's cognitive load by providing a strong, well-researched starting point so the CEO is editing rather than creating from scratch. Success is measured by the quality and usefulness of the draft, not by how closely it matches the CEO's final version.
• Build and maintain an Office of the President communications library: templates for speeches, presentations, and correspondence; current statistics and talking points for Palmetto Goodwill programs and impact; and current biographies for the CEO, Executive Team, and Leadership Team.
• Develop and execute a standard, time-bound process for all CEO communications with defined lead times, a decision tree for CEO-required versus delegate-appropriate content, and research standards appropriate to each engagement type.

Office of the President Systems and Operations

• Design and maintain the electronic document storage architecture for the Offic