Onsite Senior Desktop Support Technician - Fort Lauderdale, FL

Requisition Number: 96004 

We are seeking an Onsite Senior Desktop Support Technician to work onsite supporting in Fort Lauderdale. This position will provide day-to-day hands-on and remote support with a high degree of customer satisfaction and technical expertise. This is a full-time, direct hire position with Insight Enterprises. Full benefits, including health, vision, and dental insurance in addition to a 401k match, 3 weeks PTO, 2 days off per year to volunteer at a charitable or community organization of your choice, 2 floating holidays days and this is just to name a few of our benefits.

 

Job Location: You will work from the office located in Fort Lauderdale, FL. This position will require 1 day weekly travel to either Maimi or Homestead, one day a week will be working in Maimi, the following week you will work 1 day in Homestead. There may be occasional travel to our client’s other regional locations on an as-needed basis. Mileage will be reimbursed for all travel.

Hours: Monday through Friday 8am to 5pm.

Pay:  $30.00 to $35.00 an hour, depending on experience.

 

Key Responsibilities:

• Work as part of the IT infrastructure end-user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions
• Provide technical support for end-user hardware, software, mobile devices, and peripherals
• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
• Execute new hire and termination processes including imaging, deployment, equipment returns, and replacements.
• Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers.
• Valid driver’s license and a personal vehicle. Mileage is reimbursed at the IRS rate.
• Willing to work out of standard work hours, this position is overtime eligible as approved.
• Perform other duties as assigned.

 

What you will need succeed: 

• Minimum experience of 3 years in a similar support role in a corporate environment.
• Experience in Win 10 and Win 11
• Intermediate to advanced troubleshooting experience in OneDrive, MS Office, and other MS applications
• Intermediate knowledge and experience in Microsoft Azure at a desktop support level
• Experience with a ticketing system, preferably ServiceNow
• Experience in supporting users remotely via remote-in tools (preferably BomGar) and MS Teams while working on issues with remote users.
• Excellent customer service skills and a high sense of urgency
• Knowledge of MFA on Mobile devices (iOS, Android)
• Knowledge of secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual servers
• Fundamental knowledge of File server and File Sharing systems, and SFTP applications
• Familiarity with troubleshooting VPN issues (preferably Win VPN client)
• Experience working in a highly regulated and secure environment, preferably HIPPA

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || Florida (US-FL) || United States (US) || IT Infrastructure & Support || None || Remote ||