Senior NOC Engineer

Senior NOC Engineer

 

Location: Home-Based Canada (ET or CT)

 

Position Summary:

The Senior NOC Engineer is responsible for handling Level Three support for the entire Bentley infrastructure. This relates to all technology, including servers, networks and vendor-specific hardware and software.

 

Your Day-to-Day:

• Infrastructure Monitoring/Reporting/Escalations
• Incident Management
• Ensure problems and incidents are escalated, tracked, and accounted for at the proper priority level.
• Provides Tier II support per request from operational and departmental Teams.
• Investigate and troubleshoot issues per approved Knowledgebase Articles.
• Provide Tier II, III technical support and services for internal colleagues.
• Escalate issues to the Network Operations Center Manager as needed.
• Account provisioning/administration
• SS LOG processing
• Daily log review
• Telecom support
• Ability to work effectively with minimal supervision.
• Performs other duties as assigned.

 

Additional Duties and Responsibilities

• Maintain and update monitoring systems.
• Create and update knowledge base articles.
• Improve service, perception, and satisfaction.
• Process quick turnaround of requests by Service Level Agreements
• Demonstrate the ability to work in a team and communicate effectively.
• Escalate issues/requests that require next level support
• Enter all work as tickets into ITSM Tool.

 

What You Bring to The Team:

• Strong interpersonal skills: specifically, verbal, and written skills, telephone skills, and active listening skills.
• Self-motivation with the ability to work in a fast-paced, ever-changing environment.
• Azure AZ104 Certification
• Net+ Certification required.
• ITIL v4 Foundation Certification desired
• An understanding of operating systems, business applications, printing systems and network systems.
• A Good understanding of Network Topologies and protocols; TCIP/IP, HTTP, SNMP
• Network Administration experience, including user account, group & permissions management (Azure Administration experience also preferable)
• The ability to multi-task and adapt quickly to change.
• A sound technical awareness and knowledge to appropriately match resources to technical issues.
• An understanding of support tools, techniques, and how technology is used to provide IT services.
• Monitoring and event Management experience
• Monitoring Tool Experience (Solarwinds, Grafana, Azure etc), preferably with custom alerting/scripting experience
• Database Monitoring experience
• Perform Troubleshooting and incident response on systems.
• Manage Critical Incident Investigations
• 5+ years of related IT experience.
• A Bachelor's degree or equivalent experience desired.

 

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

 

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