Sr Manager of Caregiver Services and Training (New Hyde Park, NY / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Sr Manager of Caregiver Services and Training for our New York Operations team.

This is a hybrid role that requires a regularly scheduled commute/travel to our main office in New Hyde Park, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:

The Senior Manager of Caregiver Services and Training is a people leader, responsible for operations and efficiency of the Orientations and Training of new Caregivers under the Caregiver Services department.  

Operating with direction and supervision from the Director of NY Operations, this role will be accountable for the oversight and development of the Caregiver orientation, training, timekeeping, file maintenance, and the employee lifecycle of onboarding to termination. This role will require close alignment with the Enrollment, Patient Services, and Service Center departments, to drive strategic planning, enhancing efficiency and aligning with organizational objectives.

This position requires a strong leader who can effectively manage a team driving various functions while optimizing processes and maintaining FreedomCare standards of regulatory compliance and employee experience. 

Every Day You Will:  

Leadership

• Accountable for the performance and development of a team of high performing exempt and non-exempt staff responsible for the successful integration of a Caregiver services; including but not limited to: 
• Approval of onboarding documentation 
• Effective individualized orientations for long term Caregiver success 
• Training of essential functions for Caregivers prior to start of care 
• Maintenance of Caregiver files, ensuring compliance with CDPAP and Medicaid requirements. 
• Timekeeping and employee health functions as they relate to the Caregiver 
• Lead and manage the tracking of team members daily workflow and tasks in a productive way. 
• Empower team members with both positive and constructive feedback, establishing clear goals and expectations 
• Act as the SME of the department, offering continued educational support, and be the leading force change management operations, ensuring team is equipped with the proper tools and understanding of processes  
• Interview and assess talent throughout the department to ensure the roles are filled with the right individuals at the right levels 

Operations & Strategy 

• Recommend, create, and support process improvement by identifying system or workflow areas of opportunity and to eliminate redundancies in our Caregiver  
• ***orientation, integration, and ongoing employment processes as they relate to file main