Job Description Summary

The Consulting Application Engineer (CAE) - Protection and Control is responsible for providing consultant level application support in a presales and post sales environment on the GE Grid Automation Protection & Control product portfolio. This includes working closely with the customers to determine requirements, demo solutions and promote the business value proposition of Grid Automation’s products and solutions. This is a remote position located in the South (United States).

Job Description

Essential Responsibilities

• Acts as expert consultant to guide customers in planning and development of technical solutions
• Assists with technical development of proposals, assuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers to ensure valid statement of product or work for competitive proposal generation
• Ability to interpret single line diagrams and convert to product specifications
• Acts as technical support to the commercial teams, providing technical expertise during Customer presentations, demonstrations, evaluations and testing
• Assists customers in trouble-shooting and analysis of protection and control systems including: 61850 applications, Transmission protection, and industrial protection applications
• Track issues discovered during demonstration, evaluation, and testing of product and follow through with Technology team to provide a resolution.
• Lead technical presentations presented to customers in support of sales or service
• Provide product training to customers and sales force
• Adhere to customer and GE Environmental Health and Safety (EHS) requirements
• Assist customers in product testing at customer location
• Work directly with customers to influence technical specifications and support sales team to achieve closing key orders
• Responsible for the pre-sales technical support of customers and the sales team
• Outline, present, and sell the value of GE products and services that can benefit GE's customer needs
• Develop and cultivate long-term relationships at all levels of customer organizations
• Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customer as necessary
• Support the development of new leads and market opportunities in the Sales Region
• Provide an essential link from the customer to marketing, engineering and product development teams
• Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Automation’s initiatives
• Provide market dynamics input such as competitive intelligence and industry trends to the Marketing and Business teams
• Prepare and present technical presentations, white papers, and case studies at industry conferences

Qualifications/Requirements

• Bachelor's Degree in Electrical Engineering from an accredited college or university
• Minimum 8 years of experience in power system protection and control
• Ability and willingness to travel up to 50% of the time

Desired Characteristics

• Conveys deep understanding of industrial and utility protection, control and communications applications
• Excellent communication and presentation skills, both written and verbal
• Experience using GE Multilin Substation Automation products
• Power system automation and communication expertise
• Ability to perform communication analysis (Wireshark, etc.) and recommend settings or application modifications
• Hands on expertise in configuring and troubleshooting protection and control systems
• Ability to maintain professional demeanor and interact with all levels of customers
• Work efficiently without direct supervision
• Strong creative and problem-solving skills
• Flexible and adaptable; open to change and modification of tasks
• Able to share ideas and work well in a team environment and takes a proactive approach to tasks - displays initiative
• Strong organizational & communication skills and a proactive and open appr