Administrative Coordinator - Black Canyon Rafting

Compensation Amount:

18.50 USD Hourly

Job Summary:

The Logistics Coordinator plays a critical role in the daily success of Hoover Dam rafting operations by ensuring that people, equipment, vehicles, F&B orders, and schedules are aligned and ready for each tour. This position serves as the operational hub between guides, drivers, guest services, and management, helping tours run safely, efficiently, and on time while maintaining a high standard of guest experience.

Job Description:

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Daily Operations & Scheduling

• Coordinate daily tour schedules, staffing assignments, F & B orders and vehicle/raft readiness
• Ensure guides, drivers, and support staff are briefed on timelines, locations, and responsibilities
• Monitor tour flow throughout the day and adjust plans as needed due to weather, staffing, or operational changes

Transportation & Equipment Logistics

• Coordinate shuttle routes, vehicle staging, and driver assignments
• Track raft inventory, safety equipment, lunches, water, and guest gear
• Ensure all equipment is staged, maintained, and accounted for before and after tours

Communication & Coordination

• Act as the primary point of contact between guides, drivers, guest services, and management
• Communicate real-time updates clearly and professionally via radio, phone, or in person
• Support guest services with operational updates that affect guests (delays, changes, special needs)

Safety & Compliance Support

• Verify that safety checks, headcounts, and required documentation are completed
• Support compliance with National Park Service requirements and company SOPs
• Report incidents, maintenance issues, or safety concerns promptly to management

Problem Solving & Support

• Anticipate logistical challenges and proactively solve problems before they impact guests
• Step in to assist with launches, landings, guest loading, or equipment movement as needed
• Support special events, charters, and seasonal operational changes

MARGINAL JOB FUNCTIONS:

• Process daily operational reporting
• Assist Tour Operations Manager with monthly schedule forecast
• Light Bookkeeping
• All other duties as assigned

SKILL AND KNOWLEDGE STANDARDS

• Strong organizational and time-management skills
• Ability to remain calm and effective in a fast-paced, outdoor environment
• Excellent communication and interpersonal skills
• Comfort working early mornings, weekends, holidays, and variable schedules
• Ability to lift and move equipment (up to ~50 lbs) and work outdoors in desert conditions

Preferred (but not required):

• Experience in outdoor recreation, tours, transportation, or logistics
• Knowledge of rafting operations, river safety, or National Park Service environments
• CDL, boating experience, or cross-training interest (driver/raft pilot)

The Logistics Coordinator should be proficient in:

• Computer skills
• Communication skills
• Sales techniques
• Microsoft Office
• Phone skills
• Interpersonal Skills
• Critical Thinking
• Troubleshooting

PHYSICAL REQUIREMENTS

This job entails the physical activities detailed below.

• Standing for short and long periods of time
• Sitting for long and short periods of time
• Working in Hot Weather
• Lifting up to 50 pounds
• Bending
• Walking
• Stooping

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT