Sr. Associate Process Manager
Capital OneAbout the role
Sr. Process Manager, Enterprise Screening & Risk Advisory (ESRA) - Team Envoy
The Role:
Enterprise Screening & Risk Advisory (ESRA) is responsible for critical risk management activities that involve the screening of Capital One customers and their transactions against watchlists to detect and prevent sanctions violations, money laundering, terrorist financing, and other financial crime. The ESRA Team Envoy Process Manager is responsible for managing projects that explore and develop Robotic Process Automation (RPA) solutions that will create operational efficiency for list screening investigators. The role will focus on improving ESRA’s automation capability by working with stakeholders in designing, documenting, developing, and implementing automated solutions. You will educate and gain buy-in from key stakeholders concerning the utilization of automated processes to ensure appropriate execution each and every time. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.
Responsibilities:
- Partner with List Screening Operations (LSO) stakeholders to research and identify opportunities that will create operational efficiency for investigators by automating manual list screening processes
- Gather process requirements, assess feasibility of automation, and draft solution design documents that outline business purpose, framework, and methodology for automated processes
- Coordinate with operations to conduct User Acceptance Testing (UAT) and implement automated solutions
- Maintain ESRA’s inventory of automated solutions and routinely report RPA related metrics to senior leadership
- Perform risk assessments on automated processes and design effective controls to mitigate risks
- Coordinate with the Computation and Automation Risk Office (CARO) to govern ESRA’s automation practices
- Partner with Analytics and Product teams to identify and resolve screening issues as necessary
- Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
- Collaborate on larger initiatives, participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Basic Qualifications:
- Bachelor's Degree or Military Experience
- At least 2 years of experience in Business Process Management, or Project Management experience, or Relationship Management experience, or Risk Management experience
- At least 1 year of experience with Automation Anywhere, Github, Amazon Web Services (AWS), Python, Structured query language (SQL), Snowflake, or Splunk
- At least 1 year of experience in Microsoft Office and at least 1 year of experience in Google Suite
Preferred Qualifications:
- 1+ years of experience in Anti-Money Laundering (AML), sanctions
- Process development, documentation, and improvement experience
- Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams
-Knowledge of common design patterns, data structures, and algorithms
- Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $78,400 - $89,500 for Sr. Process Manager
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