Marketing Communications and Experience Specialist

The Marketing Communications and Experience Specialist will manage intake and development of corporate communications and copyediting for all print and digital media; including, but not limited to, newsletters, press releases, web and social media content, advertising copy, patient letters and education materials for the internal and external marketing and communication needs of Springfield Clinic. This position will also play a key role on the patient experience team to review patient comments, provide follow-up, monitor trends and deliver in-person and virtual patient experience training to support all Clinic locations. This role is part of the Brand & Experience team based on the Main Campus of Springfield Clinic in Springfield, Illinois. 

Job Relationships 

Reports to the Director, Experience and Strategic Communication 

Principal Responsibilities 

• Develop an understanding and knowledge of health care and patient experience industry terms, relevant topics and trends. 

• Responsible for communication needs intake from clients to develop, produce, copyedit and round for approval and distribution on tight deadlines. 

• Partner with graphic design team to develop visual communication, infographics, training, employee and patient education materials. 

• Ensure accuracy of material through additional research, editing and escalate proofs to clients until all approvals are secured. 

• Responsible use of AI tools to amplify communication strategy and content management. 

• Build strong client relationships across all Clinic departments providing exceptional customer service. 

• Collaborate with clients and Brand & Experience team members in brainstorming sessions to develop creative concepts for marketing initiatives and patient experience programs. 

• Use creative and problem-solving skills to resolve issues and guide stakeholders. 

• Organize, manage, co