Head of Commercial Operations, Vice President

Invitae is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Head of Commercial Operations, Vice President - Remote in the US

 

To help realize our mission, we’re looking for a Head of Commercial Operations who will serve as a key member of the commercial leadership team and corporate senior leadership team, reporting to Invitae’s Chief Commercial Officer. This role is responsible for building and leading a high-performing team of client services, business operations, analytics, and sales enablement professionals, developing processes and commercial operations infrastructure and capabilities, establishing organizational success metrics, and developing and achieving strategic priorities.

You’re deeply curious and love to problem-solve. Rolling up your sleeves comes naturally - as does strategic thinking. Delivering an analytical mindset to everything you touch, you thrive leading in a fast-paced environment and get excited about tackling tough challenges in a highly mission-driven company. You value transparency, and collaboration and are solution-focused. Most importantly, you have a passion for improving people’s lives.

 

What you’ll do:

• Lead a large cross-functional team with inspirational and visionary leadership
• Support and enable Invitae’s large client services team with effective management, leadership, and innovation to drive efficiency and scale
• Provide one consistent internal view of the business leadership team (e.g., key operating and financial metrics, product roadmaps, etc.)
• Use data driven analysis to structure problems and define clear program execution
• Ensure sales and service enablement is central to our business operation function with robust data provisioning, CRM design, structure and enablement, and innovative approaches to strategic resource deployment 
• Execute cross-functional initiatives to align with stated strategic plan
• Provide business analytic strength to help drive initiatives critical to ongoing growth
• Develop actionable customer insights, and ensuring insights are brought to life through all marketing efforts from strategy development to implementation
• Working collaboratively with medical/legal/regulatory review teams
• Maintain a deliberate, calm and thoughtful approach to everything you do while embracing a sense of urgency
• Build strong relationships across the organization, partnering closely with Sales, Marketing, Revenue Management, and Product teams to support shared goals and alignment on organizational objectives

 

What you’ll bring:

• 15 years in the Healthcare / Genetic Industry which includes significant experience in multiple areas within the commercial operation function and / or in areas where the functions directly supports (e.g. Customer Support leadership, sales leadership, business operations/data and analytics, etc) 
• A builder mindset
• Proven ability to handle and lead multiple projects simultaneously
• Education BA or BS, in Marketing, Finance, Data Analytics, or Related Business Fields •Proven  track record growing and developing cross-functional teams
• Demonstrated leadership experience (leading a team with direct reports, and/or significant enterprise/matrix leadership)
• Leadership and do-ership. You can write the plan and execute it
• Recognized team player. You know that it takes a village; and know how to rally the village
• The ability to say: I don’t know but am excited to figure it out/try!

 

Actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. 

• $269.500,00 - 350.300,00 | San Francisco, New York, Northern California
• $247.000,00 - 321.000,00 | Colorado, Hawaii, Illinois, Maryland, Rhode Island, Alaska, Southern California, Connecticut, New Jersey,  Washington, Massachusetts, District of Columbia (Washington D.C.)
• $224.600,00 - 291.900,00 | All other geographic locations not listed above 

 

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This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability cove