Operations Director

The Mission

Grip enables global brands to operate high-volume, multi-market content production through automation, standardized workflows, and Digital Twin technology. As enterprise complexity increases across clients, regions, and production streams, operational control becomes a structural advantage.

As an Operations Director supporting one of our key client accounts, you will work in close partnership with our Client Lead to ensure operations run smoothly, delivery stays on track, and teams have the structure and processes they need to perform effectively. You will help translate client priorities into efficient execution, improve operational processes, oversee planning and resource coordination, resolve delivery challenges, and implement scalable ways of working that enable consistent, high-quality results.

This is not an execution-heavy coordination role. It is a performance architecture and accountability role.

Requirements

What You Will Do

Own Operational Health Across Production Streams

• Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions

• Identify early risk signals in capacity, margin, or client satisfaction before they escalate

• Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence

• Intervene decisively to stabilize execution and restore performance

Drive Planning, Forecasting & Capacity Control

• Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks

• Align production, finance, and sales around realistic planning assumptions

• Translate pipeline signals into capacity strategies

• Establish predictable operational rhythms that reduce reactive firefighting

Own KPI Systems & Performance Accountability

• Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance

• Detect negative KPI trends and implement structural fixes — not temporary patches

• Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets — while creating the structure that allows them to focus on high-impact work

• Introduce reporting improvements that increase visibility and decision speed

Improve Systems, Tools & Operational Frameworks

• Lead implementation of new tools, automation layers, or process upgrades that increase scalabilitySimplify fragmented workflows across geographies

• Standardize operational best practices across production streams

• Represent operations in strategic internal forums and client-critical situations

Who You Are

You are a systems thinker who sees patterns before others see problems. You combine operational rigor with calm authority. You are comfortable stepping into ambiguity and leaving it structured.

You Have:

• 5+ years in operations, delivery leadership, or production management within complex, multi-team environments

• At least 2 years of experience in a similar Operations Manager or cross-team performance ownership role

• Proven ownership of forecasting, planning, and KPI frameworks tied to revenue and margin

• Experience working cross-functionally with sales, finance, and production stakeholders

• Experience leading Delivery Managers or equivalent roles, including performance calibration and escalation oversight

You Think:

• In systems, not tasks

• In leading indicators, not lagging excuses

• In clear ownership boundaries and decision rights

• In long-term operational scalability, not short-term fixes

Your Skills Are:

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