Manager / Sr. Manager Solutions Consulting - Central Region

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Sprinklr is seeking a dynamic and people‑centric Manager / Senior Manager of Solution Consulting to lead a regional team of Solutions Consultants (SCs). This role focuses on developing talent, supporting strategic opportunities, ensuring high‑quality customer engagements, and partnering cross‑functionally to deliver customer value. 

As a Manager/Senior Manager, you will coach SCs in their day‑to‑day activities, support key deals, and ensure that the team is equipped with the right skills, messaging, and technical depth to represent the Sprinklr Unified‑CXM platform. You will serve as a trusted partner to Sales, Product, Post‑Sales, and Marketing, ensuring strong alignment and consistent execution across the go‑to‑market motion. 

Key Responsibilities 

Team Leadership & Talent Development 

• Lead, mentor, and develop a team of Solutions Consultants, supporting career growth, skills development, and onboarding. 

• Conduct regular coaching sessions, field observations, and performance feedback. 

• Ensure SCs are proficient in relevant industry use cases, Sprinklr capabilities, and new product enhancements. 

• Support hiring efforts to build a diverse, high‑performing SC team. 

Deal Support & Customer Engagement 

• Partner with sales teams to qualify, shape, and support customer opportunities. 

• Serve as a strategic solutions advisor on high‑priority deals, guiding SCs on discovery, solution design, demos, and value articulation. 

• Help teams position the value of unified customer experience management and Sprinklr’s differentiated platform capabilities. 

• Act as a solutions sponsor for select accounts when additional executive presence is needed. 

Cross‑Functional Collaboration 

• Partner with the Director of Solution Consulting to drive regional GTM strategy and operational excellence. 

• Collaborate with Sales, Marketing, Customer Success, and Product to ensure alignment on messaging, positioning, and solution strategies. 

• Provide structured feedback to product managers and engineering teams based on field learnings, customer requirements, and competitive insights. 

• Participate in product interlock processes to support product roadmap discussions and feature prioritization. 

Operational Excellence & Enablement 

• Support team readiness by organizing training sessions, sharing best practices, and developing reusable assets. 

• Help improve SC processes, playbooks, and methodologies to drive consistency and impact. 

• Contribute to SC onboarding and enablement programs, ensuring a strong, efficient experience for new hires.