Team Lead of Caregiver Wellness

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Caregiver Wellness team.

This is a remote role with potential travel into our New York office or the FreedomCare hub closest to you for meetings and/or collaboration.

Department & Position Overview:

The Team Lead of Caregiver Wellness role is a people leader, on the Caregiver Wellness team, responsible for monitoring a team of specialists with a focus on enhancing the Caregiver experience, by providing insight and assistance with employee benefits.   

Operating with direction and supervision from the Manager, this role will be accountable to ensure team members follow the process, standards and procedures which support Caregiver in utilizing all their available benefits

This position requires engaging with external providers such as Workers Compensation Adjusters to ensure process.

Every Day You Will:

Leading the Team  

• Accountable for the performance and development of the team of professionals or high performing non-exempt staff responsible for:  
  • Deconstructing complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfaction   
  • Manage workers compensation and disability claims processes 
• Act as the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues  
• Recommend, create, and support process improvement by identifying system or workflow areas of opportunity and to eliminate redundancies   
• Interviews candidates, and oversee the development, maintenance, and implementation of training for new hires  
• Offer continued educational support for the team on updated procedures and change management  

Collaboration  

• Collaborative and effective communication with various departments including, but not limited to, Workforce Management, Technology, Care Team, as well as Payroll (as needed).  
• Apply understanding of the company and how to contribute, offering process enhancements, in order to work towards the achievement of departmental and organizational objectives

Reporting  

• Responsible for maintaining and updating dashboards, ensuring reports are current to assess metrics, and evaluating the processing time for team members  
• Monitor daily workflows through Verint, Salesforce, and TalkDesk to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines