Analyst: F135 Customer Support Engineer (Onsite)

Date Posted:

2026-07-28

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Military Customer Support & Services organization (MCS&S) is seeking an individual to join its 5th Generation organization (F135 and F119 Engine programs) The F135 engine program that powers the F-35 Joint Strike Fighter has a high visibility position for a motivated, self-starting Engineer.  As part of MCS&S, you will support customers in the field across three different US military services and a multitude of international military services.  This role will be supporting the sustainment of the F135 propulsion system.  The selected candidate will be working directly with the F-35 Joint Program Office (JPO), Pratt & Whitney Field Services Engineers, PW Engineering and F135 Logistics Program Management. 

The F135 Customer Support Engineer plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

What You Will Do

• Respond to Technical Field Questions (Action Requests)
• Support Engineering/Quality Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
• Author technical presentations Field Information Notices as required
• Maintenance Awareness Briefings.
•  Engineering Changes /Design Reviews for Sustainment Impacts
•  Field Implementation / Retrofit Planning / Service Test Letters
•  Support Technical Conferences as needed
•  Production Quality Notification (QN) and Escape (6015) support    
•  Travel up to 10% mostly to our F135 Field Sites

Qualifications You Must Have

• A bachelor’s degree in engineering or related STEM field
• Ability to lead technical discussions with internal and external customers
• Experience may be obtained through on-the-job experience, research, coursework, or projects.

Qualifications We Prefer

• Technical knowledge of gas turbine operation and systems integration.
• Knowledge or experience with project management
• Prior RTX internship, co-op, or work experience.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation Eligibility

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role. 
 

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role i