Manager, Engagement Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We seek a driven and highly competent leader to drive culture and engagement programs and initiatives from within the Chief of Staff office for a multi-disciplined group comprising of Consumer, Marketing, Communications, and Experience Design. You must be comfortable working in a fast-paced, high-intensity environment and be extraordinarily capable of juggling diverse responsibilities. Working as an individual contributor, you must be a masterful problem-solver, an exceptional communicator, and an organizational force.

Job Description:

Your Day-to-Day

• Understand business priorities and voice of the employee feedback, providing thought leadership to drive our positive environment enabling the success of our people and team.

• Strategic approach to translating employee feedback and clearly defining the path forward to address engagement through both immediate and broader term initiatives.

• Lead and manage improved onboarding processes for new team members and those transitioning into new roles.

• Drive the employee survey process to ensure maximum participation, action planning, communication, and follow up efforts on an ongoing basis.

• Curate learning and training across internal and external source for the team; drive an effective process to spotlight opportunities to learn and grow.

• React with appropriate urgency to requests/situations requiring a quick turnaround and take effective action without knowing the whole picture.   

• Foster strong relationships and trust with team members across the organization and levels, including senior leadership.

• Responsible for related operations and project management duties, and ad-hoc operational support for the Office of the EVP.

What You Need to Bring

• 7+ years’ experience leading engagement practices, health of the employee, People/HR/Learning programs, or related operational functions within a fast-paced, dynamic work environment.  

• Strong proficiency in Microsoft Outlook, PowerPoint, Word, and Excel. Slack-based culture.

• Demonstrated ability to think strategically, develop and implement programs based on culture and organizational needs.

• Ability to take initiative and ownership over sometimes ambiguous tasks and situations with minimal oversight. Execute with high confidentiality, integrity, discretion, and high attention to detail.

• Team player with strong collaboration skills. Communicate clearly, succinctly, and effectively

<