Police Services Support Technician I - Police, Operations Command, Southern Patrol (Night Shift)

Posting number: 25-00490

Department: Police

Division: Police - Bureau of Field Operations

Job classification: Police Services Support Technician I- Police, Operations Command/Patrol

Posting type: Open

Categories: Law Enforcement

Summary

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making. 

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

This position covers the Northern or Southern front desk handling walk-up customers, answering telephones, and monitoring cameras in the facility and outside the building.  This shift is from 2300-0730 (11 pm - 7:30 am).

STARTING SALARY HIRING RANGE:
$21.55 - $23.58
$44,824 - $49,046

CLASS DESCRIPTION:

Performs technical level police operations work under regular supervision from a technical superior. Work includes enforcing relevant Howard County Code, civilian support to police work, assisting with criminal and non-criminal complaints, and performing support work for the various bureaus within the Police Department. Work may also include custody of property; collecting and preserving physical evidence; identifying criminals by prints and maintaining related records and files; identifying, capturing, transporting, and caring for animals.

Examples of duties

Include the following. Other related duties may be assigned.

Works and cooperates with co-workers and supervisors at all levels.

Learns and performs all essential job functions accurately.
 
Answering numerous phone lines, transferring calls, taking messages, answering questions from the public.

Taking TRU's. Using the radio to contact officers.
 
Maintaining and ordering patrol and office supplies.
 
Monitor and maintaining copier and fax machines.
 
Communicates announcements as needed over intercom system.
 
Greeting visitors when they come into the station, taking reports, finding an officer to sign an ERO, fielding questions.
 
Uses the electric door panel to permit authorized personnel access to the secure areas  of the facility.

Monitors cameras inside and outside of the station.

Monitor court ordered child custody exchanges.

Monitor medication drop-off box.

Accepts and properly distributes packages and mail.

Receive information from officers and enter data into Microsoft Access Arrest log and Tow log.

Research calls for service in I-Leads and/or Netviewer.

Submit recovered property and log chain of custody for non-criminal matters.

Fill out leave slips for patrol personnel and notify the appropriate incoming Watch Commander of callouts.

Serve as backup to building inspections and maintenance in the absence of assigned staff.
 
SUPERVISORY RESPONSIBILITIES:
This job has no supervi