Senior IT Business Analyst

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THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The Sr. IT Business Analyst is responsible for supporting, enhancing, and optimizing SAP solutions related to warehouse management and logistics processes. This role involves working closely with business users, technical teams, and other stakeholders to ensure efficient and effective warehouse operations and supply chain processes

Key responsibilities include supporting system implementations, driving enhancements, and providing ongoing user support and training. Success requires strong technical insight, cross-functional collaboration, and a proactive approach to delivering effective solutions in a global environment.

WHAT YOU’LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Business Analysis & Requirements: Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.

• Stakeholder Engagement: Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.

• Training & Change Management: Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long-term success.

• System Support & Troubleshooting: Provide day-to-day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.

• Process Improvement: Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.

• Reporting & Documentation: Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.

• Project Coordination: Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.

• Leadership: Drives a positive employee experience through leadership by way of employee coaching.

WHAT WE’RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor's Degree from an accredited four-year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.

• A strong understanding of warehouse management, inventory control, and logistics execution processes is essential, along with expertise in SAP