Part-time Better Together Coaching Physician Program: Client Relations Specialist (0.5 – 0.75 FTE)

University of Colorado Anschutz

Department: Medicine – Division of General Internal Medicine

Job Title: Part-time Better Together Coaching Physician Program: Client Relations Specialist (0.5 – 0.75 FTE)

Position #: 00851198 – Requisition #: 40622

Job Summary:

Better Together (BT) is a national, evidence-based physician coaching program founded by Drs. Tyra Fainstad and Adrienne Mann. The program provides confidential, online coaching to medical students, residents, fellows, faculty physicians, and advanced practice providers across the United States. BT has grown from a single-site pilot program to a national initiative serving thousands of healthcare professionals at academic medical centers, teaching hospitals, and healthcare organizations nationwide. Research has demonstrated significant improvements in burnout, self-compassion, flourishing, and professional fulfillment among participants.

The part-time Business Services Professional will operate as BT’s Client Relations Specialist, serving as the primary relationship liaison for participating institutions and playing a key role in client retention, customer satisfaction, account growth, and strategic outreach. This position will partner closely with program leadership including Drs Mann and Fainstad as well as the BT Program Administrator to ensure that institutional clients receive exceptional service, meaningful program data, and ongoing support throughout their engagement with Better Together.

Beyond traditional account management responsibilities, this position will be an essential partner in shaping Better Together. By building deep relationships with institutional partners and identifying emerging needs across academic medicine, the Client Relations Specialist will help guide program development, inform new educational offerings, and ensure that Better Together continues to evolve in ways that provide exceptional value to the institutions and healthcare professionals it serves.

Key Responsibilities:

• Serve as primary contact for participating institutions.

• Coordinate onboarding and annual enrollment.

• Act as a liaison with the Program Administrator and DFA for client invoicing and contracting

• Develop methods to maximize client satisfaction and retention.

• Serve as a key partner to the Better Together leadership team, participating in strategic planning, program development, and organizational decision-making.

• Utilize professional coaching skills to facilitate meaningful conversations with institutional partners, uncover underlying organizational needs, and help translate those needs into innovative programming and solutions.

• Translate program outcomes into actionable information.

• Represent Better Together at conferences and networking events.

• Assist with marketing materials.

• Coordinate contracts, invoices, and renewals.

Work Location:

Remote – This role is eligible to work remotely, but the employee must be in the United States.

Why Join