Mortgage Operations Manager - Consumer Direct Processing

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Demonstrates a strong commitment to ensuring a high level of customer service for both internal and external stakeholders. Proactively identifies and implements opportunities to enhance the customer experience, ensuring all interactions are handled with professionalism and a solutions-focused approach. Oversees the processing team's workflow to guarantee work is completed swiftly and accurately. Implements strategies to monitor performance, identify areas for improvement, and maintain rigorous standards of productivity and quality. Provides guidance and support to team members, helping them balance efficiency with meticulous attention to detail to achieve optimal results.

Manages and collaborates with support department employees, supervisors and managers on matters regarding departmental process and procedures to improve efficiency and enhance delivery of service to internal partners, customers, regulators, investors and other constituents. Plans, develops, implements and executes business plans for assigned area(s) of responsibility.

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Typically five to six years of business-related experience and one to two years of managerial experiencePreferred Skills/Experience
- Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
- Strong analytical and decision-making skills
- Good organizational and project management skills
- Effective interpersonal, verbal and written communication skills
- Well-developed knowledge of human resources functions
- Effective supervisory and management skills
- Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $71,400.00 - $84,000.00