Customer Service Assistant

Company Description

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries and ensuring a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products or services
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer skills
• Ability to multitask
• Team-oriented and reliable
• Previous customer service experience is a plus but not required

Additional Information

• Competitive salary with performance-based growth opportunities
• Clear career progression and professional development support
• Collaborative and supportive work environment
• Skill-building opportunities across multiple areas of marketing
• Access to ongoing training and development resources
• Stable full-time position with long-term growth potential