Job Category:

Nursing - Registered Nurse

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Under the general direction of the Practice Manager and HPB Surgeons. The HPB Program Coordinator, a Registered Nurse, is responsible for the navigation of the patient through the continuum of healthcare during the patients time within the NGPG practice, and during the time in which they are under the care of an NGPG Hepato-Pancreato-Biliary Surgeon or Physician Assistant. Significant implementation includes planning, implementation, coordination, monitoring, and evaluation of individualized care options, services, resourcing, education and follow up needs. Coordinates and manages access including all urgent and semi-urgent patient referrals to and from the practice and other ancillary programs in all NGHS and surrounding markets involved in the course of the HPB patient's care. The Program Coordinator will serve as primary clinical contact as well as be responsible for HP data management, including development of scheduled and requested reports. Evaluates ongoing systems processes and develops quality improvement processes to enhance clinical care and resource allocation.

Minimum Job Qualifications

• Licensure or other certifications: Licensed to practice as RN in Georgia

• Educational Requirements: Bachelors degree in Nursing

• Minimum Experience: 2 years clinical experience in hospital or clinical practice setting.  

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Strong communication skills, interpersonal skills, a collaborative nature, and a positive presence 

• Working knowledge of organizational payment processes and procedures

• Strong organizational skills and the ability to work independently with minimal supervision

• Strong nursing skills with extensive nursing knowledge and ability to safely triage patient concerns and make appropriate recommendations or escalate appropriately for the HPB patient population

• Analytical ability necessary to plan and coordinate the HPB continuum of care alongside the surgeon to ensure effectiveness

• Promotes teamwork and demonstrates respect for co-workers

• Must have critical thinking skills, be able to problem solve independently, work well in a team environment. Strong written and verbal communication skills. 

Essential Tasks and Responsibilities

• Cultivates strong relationships with top strategic referrers to increase access and case volume. Primarily responsible for utilizing the nursing process in providing healthcare needs of assigned patient within existing standards of care.

• Serves as first point of contact to patients, their families/representatives, outside agencies, physicians, and referrers. Responds to inquiries for access to Hepato-Pancreato-Biliary care, inquiries typically received through Epic work que, Online Inquiry 

• Responsibilities for coordination of outpatient referrals and when necessary coordinating admission/scheduling for appropriate inpatient needs for NGPG General Surgery and Hepato-Pancreato-Biliary services.

• Actively markets NGPG Hepato-Pancreato-Biliary treatment types to internal clinics and external groups through direct education to clinic staff, health fairs, community outreach fairs, and/or community events.

• Maintains and develops working relationships with referral coordinators, both internal and external, to ensure no barriers or delays in scheduling of consultations to the clinic. 

• Evaluates and develops improved practices for all clinical care of the Hepato-Pancreato-Biliary program. Serves in a primary nursing role working closely with the surgeon and PA during clinic as well as non-clinic days as needed.

• Coordinates with physician leadership and designees (i.e. resident physicians) in Hepato-Pancreato-Biliary Surgery to review and develop quality improvement processes within the program. Coordinates with NGHS and NGMC leadership as needed for quality im