Progyny Care Advocate – Registered Nurse, California

Thank you for considering Progyny!

The Progyny Care Advocate will be responsible for using their excellent customer relations and patient care experience to handle various interactions with members via telephone, e-mail, and secure messaging. Known as PCAs, the role consists of onboarding new members to the Progyny benefit and interacting with existing members to assist them with ideal use of their benefits based on their specific journey and/or family building goals. The comprehensive Progyny Benefit covers and assists members in the areas of fertility, preconception, menopause, and pregnancy & postpartum which the Progyny Care Advocate will navigate the members through to successful outcomes. This is a highly administrative contact center position that involves strong attention to detail, prioritization and organization. 

What you will do...  

• Own the member relationship by continuously educating members about Progyny and their personalized benefits, empowering them to make informed decisions and optimize their journey.  

• Onboard members seeking to utilize Progyny’s benefit by capturing demographics, confirming eligibility, and providing detailed benefit information using internal resources.  

• Provide ongoing concierge service for members via telephone, email, and secure messaging.  

• Address member inquiries and proactively research high quality solutions to present.  

• Work cross-functionally with internal teams to adequately handle member escalations and inquiries.  

• Serve as a liaison between members and clinics, including scheduling appointments. 

• Drive continuous improvement by utilizing internal learning opportunities presented for growth and personal development. 

About you... 

• You must be a registered nurse based in: California

• 2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment. 

• Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely 

• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.  

• Ability to work independently and demonstrate good judgment.  

• Knowledge of fertility industry and patient procedures, is a plus  

• Shift times for this role are as follows: 11:00am-8:00pm EST or 12:00pm-9:00pm EST 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support