Senior Systems Analyst

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Senior Product Manager will work with the Channels product management and engineering teams to manage and evolve our portfolio of customer experience products, including our payment kiosks, EBPP solution, and communication services (email, voice, and SMS/MMS). The Senior Product Manager will collaborate with internal teams, vendors, and clients to prioritize product features, guide engineering R&D activity, and support CSG sales and account management teams.

The Senior Product Manager will also develop and execute on the roadmap, documenting requirements, working with R&D to plan, track, and deliver product features, and engage with sales to advance opportunities.

We are looking for a Senior Systems Analyst who will:

• You will report to the Executive Director of Software Development to contribute towards joining our Precision eCare Email team within the Customer Experience division to function as both an Analyst and Product Owner to help us further our mission of making ordinary customer and employee experiences extraordinary.

Systems Analyst Responsibilities

• Develop deep functional system knowledge of CSG's Precision Email software solution.
• Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers.
• Lead Email interactions with other CSG and client technical teams including platform teams (DBAs, Networking, Security) and partner application teams.
• Manage Email technical projects by working with partners to define success, determine approaches, set milestones, and track execution and progress.

Product Owner Responsibilities

• Collaborate with Product Management and clients to prioritize the product roadmap and champion the features to provide the most value.
• Be the voice of the customer for the team and approve overall solutions.
• Consolidate requests, designs, and technical research to create well-defined and well-documented requirements and acceptance criteria.
• Define user stories, prioritize team backlog, and present new product stories in Iteration Planning
• Partner with other CSG teams and clients to define and flesh out solutions to complex business problems.
• Document solutions and functionality for multiple, distinct audiences.
• Breaks project down into executable components based on dependencies.

Is this opportunity right for you? We are looking for candidates with:

• Bachelor’s degree in computer science or related field
• Proficiency in English in a business environment
• 5+ years of experience working in a professional software development environment.
• 5+ years of experience working in an Agile / SAFe development environment and managing iteration-level deliverables.
• Document technical details such as data flow diagrams or system integrations and document functional requirements regarding user acceptance criteria.
• Conduct technical analysis using SQL, log data, application testing, reviewing documentation.

Our Guiding Principles:

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid.
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits 

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please