Consumer Sales Support Representative (with German)

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a journey of continuous growth – now looking for our next star – a passionate B2C Consumer Sales Support Representative with English and German knowledge.

As a B2C Consumer Sales Support Representative in the B2C E-Commerce team, you help customers, solve problems and take great pride in delivering a great service.

We believe you are a skilled person for the Customer Service Representative role, or if you have experience from a similar role is meritorious. You are an action-oriented problem solver with a customer obsessive mindset.

You’ll be an important player in a fast-paced small team, with the goal of keeping our customers happy. Your personal drive, people skills and diligence are what will make a difference. You are customer focused, executional and a team player. No issue is too small or too big - you’ll do whatever it takes to help our customers.

Roles and responsibilities:

• Manage incoming cases (coming through multiple channels) to our customer support regarding a wide range of Dometic related questions from our customers
  
• Proactively help our customers through a desire to constantly improve our processes
  
• Be the voice of the customer; bring real customer insights to the E-commerce team
  
• Make our customers our super-ambassadors
  
• Make a real impact in providing a premium support together with the team lead and team colleagues
  
• Help in developing AI tools to raise customer satisfaction
  

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be an experience within Customer Service in English and German language – as well as the following qualifications and experiences:

• Education within Sales or Customer Service is beneficial
  
• At least a high-school degree
  
• 0-3 year work experience within Customer Service/support dealing directly with end consumers
• Experience of digital customer service such as chat, video calls etc. is preferred
  
• Experience of outdoor products similar to Dometic products is a plus
  

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

You are a colleague with a positive mindset that inspires other and puts our customers at first. We see that you are a team player that is driven to develop our premium customer service and take it to the next level .

· Digital interest

· AI Tools, flow building

· Fluent in English

· Fluent in German

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.